Diagnosing Printer Problems
First, check the printer’s lights (see below) or run a printer check (see page 63).
Lights | Explanation |
|
|
Green P power light | The printer is receiving a print job, replacing an ink |
flashes | cartridge, charging ink, or cleaning the print head. |
|
|
Red ) paper light is | If the CD/DVD tray guide is open, close the CD/DVD tray |
on | guide, load paper, then press the ) paper button. |
| Your paper ran out or more than one sheet loaded at a |
| time. Load paper and press the ) paper button. |
| When printing on CDs or DVDs, the CD/DVD tray is not |
| inserted in the printer. Insert the CD/DVD tray into the |
| printer and press the ) paper button (see “Inserting a CD |
| |
|
|
Red ) paper light | Paper is jammed in the printer. |
flashes | Press the ) paper button to eject the jammed paper. If |
| the light is still flashing, open the cover and remove all |
| paper, including any jammed or torn pieces. Then reload |
| paper and press the ) paper button to continue printing. |
| When printing on CDs or DVDs, the CD/DVD tray is |
| jammed in the printer. |
| Pull out the CD/DVD tray and press the ) paper button. |
|
|
Red H ink light flashes | One or more cartridges are low on ink. Check the |
| message that appears on your screen to determine which |
| cartridge is low, or follow the instructions in “Checking |
| the Ink Supply” on page 52. Make sure you have a |
| replacement cartridge. |
|
|
Red H ink light is on | One or more cartridges are out of ink or not installed. |
| Make sure you have a replacement cartridge, then follow |
| the steps in “Replacing an Ink Cartridge” on page 51. |
| If you have just installed a new cartridge, it may be |
| incompatible with the printer or incorrectly installed. |
| Reinstall it or replace it with the correct cartridge as |
| described on page 51. |
|
|
62Solving Problems