5.Compare the quality of the printed check page with the sample shown below. If there are no print quality problems, such as gaps or missing segments in the test lines, the printer itself is fine. The problem probably lies with the printer driver settings, the application settings, the interface cable (be sure to use a shielded cable), or the computer itself.
If the check page does not print satisfactorily, as shown below, or if it doesn’t print at all, there is a problem with the printer. For example, if any segment of the printed lines is missing, this could mean a clogged ink nozzle.
Setup or Software Installation Problems
The printer makes noise after ink cartridge installation.
■The first time you install ink cartridges, the printer must charge its print head for about two minutes. Wait until charging finishes before you turn off the printer, or it may charge improperly and use excess ink the next time you turn it on.
■Make sure the ink cartridge cover is closed completely and no packing material remains in the printer. Turn off the printer, wait a moment, then turn it back on to clear the error.
You’re having problems installing the printer software.
■Carefully follow the installation instructions on the Start Here sheet. Do not connect your printer to the computer until you are instructed to connect it. Connect the printer cable securely to the printer and the computer. Also make sure your system meets the requirements on page 67.
■Close your other programs, including any screen savers and virus protection software, and install again.
■If you are using Mac OS X and you do not see the printer name in the Format for menu under Page Setup, you may need to set up your printer in the Print Center or Printer Setup Utility. See the Start Here sheet for instructions.
56 Problem Solving