Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan.

Check the connection setting and test the connection using Epson Scan Settings:

Windows 8.x: Navigate to the Apps screen and select EPSON Scan Settings. Make sure the correct Connection setting is selected, then click the Test button.

Windows (other versions): Click or Start > All Programs or Programs > EPSON > EPSON Scan > EPSON Scan Settings. Make sure the correct Connection setting is selected, then click the Test button.

Mac OS X: Open the Applications Make sure the correct Connection

folder, click Epson Software, and click EPSON Scan Settings. setting is selected, then click the Test button.

Make sure you do not have multiple versions of Epson Scan installed. If you do, uninstall both versions and install one version.

If you upgraded your operating system but did not reinstall Epson Scan, try reinstalling it.

Note: With OS X 10.6, 10.7, 10.8, or 10.9, in addition to scanning with Image Capture, you can download and install Epson Scan scanning software. Epson Scan provides additional image adjustment and photo correction features for enhancing scanned images, and provides an interface for TWAIN- compliant OCR scanning software, such as ABBYY FineReader. To download Epson Scan, visit Epson's driver download site (U.S. downloads or Canadian downloads).

Parent topic: Solving Scanning Problems

Related tasks

Scanning with OS X Using Image Capture

Related topics

Starting a Scan

Solving Scanned Image Quality Problems

Check these sections if a scanned image on your computer screen has a quality problem.

Image Consists of a Few Dots Only

Line of Dots Appears in All Scanned Images

Straight Lines in an Image Appear Crooked

Image is Distorted or Blurry

Image Colors are Patchy at the Edges

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Epson XP-850 manual Solving Scanned Image Quality Problems

XP-850 specifications

The Epson XP-850 is a versatile all-in-one printer that caters to both home and office needs with its array of features and advanced technologies. Known for its compact design and robust performance, the XP-850 is part of Epson's Expression series, making it an ideal choice for users looking for high-quality printing solutions without compromising on space.

One of the standout features of the XP-850 is its ability to print stunning borderless photos up to 8.5 x 11 inches, making it a favorite among photographers and creative professionals. The printer utilizes Epson's revolutionary Micro Piezo technology, which delivers exceptional print quality with vivid colors and sharp details. The XP-850 employs Claria Photo HD ink, a six-color ink system that combines pigment and dye-based inks, resulting in prints with deep blacks and a broader color gamut, perfect for glossy photo prints and sharp documents.

Versatile media handling is another hallmark of the XP-850. It supports a variety of paper types, including glossy photo paper, cardstock, and envelopes. The printer features a rear paper tray that can hold specialty paper, while a front cassette is available for letter-sized paper. This dual tray setup allows for seamless switching between different media types, thus enhancing user convenience.

Another key feature of the Epson XP-850 is its wireless connectivity options. The printer supports Wi-Fi Direct, enabling users to print directly from their mobile devices without the need for a network. Additionally, it supports NFC (Near Field Communication) for instant printing from compatible smartphones and tablets. The XP-850 also integrates with popular mobile printing services such as Apple AirPrint and Google Cloud Print, making it easier than ever to print from anywhere.

The XP-850 is designed for user-friendly operation, featuring a 4.3-inch color touchscreen that simplifies navigation through its various functions. The printer also includes automatic duplex printing, which saves both time and paper, aligning with environmentally friendly practices.

In terms of speed, the Epson XP-850 doesn't disappoint, with print speeds reaching up to 15 pages per minute for monochrome documents and up to 11 pages per minute for color. This efficiency, paired with its quality, makes the XP-850 a reliable option for busy households or small offices.

In summary, the Epson XP-850 combines high-quality photo printing, versatile media handling, advanced connectivity options, and user-friendly features, making it a powerful all-in-one printing solution that meets a diverse range of printing needs.