•Additionally, Escient does not cover the following items under the terms of its warranty programs:
•Installation or removal charges.
•Cost of initial technical adjustments (setup costs).
•Battery replacement.
Escient’s sole liability for any defective product is limited to the repair or replacement of the product at our discretion. Escient shall not be liable for damages to other property caused by defects in this product, damages based upon inconvenience, loss of use of the product, loss of time or data, commercial loss or any other damages, whether real, incidental or consequential.
Escient shall not be liable for damage or loss of data including but not limited to music recorded to storage devices. It is the customer’s responsibility to maintain the original media and/or appropriate backup copies within the specific rights of the media’s copyright holder.
How to Return a Product - Contact your dealer or Escient’s Customer Support group at
Please have the following information ready for your dealer or Escient’s Customer Support technician:
•Product Serial Number
•Model Number
•Date of Registration or Purchase
•Place of Purchase
Upon reviewing the request for repair under warranty provisions, Escient’s Technical Support group will issue a Return Material Authorization (RMA) number. This number is to be attached to the outside of the shipping carton. Additional instructions will be provided by technical support. Please be sure to use original packing carton and internal packing materials to assure proper shipment of the system. Insurance costs are the responsibility of the customer. Most shippers only provide standard coverage for $100 in cost so please protect yourself by providing additional insurance for the returned product.
Out of Warranty Repair - Escient provides out of warranty repair service on a cost plus labor basis. Minimum charges will apply. Technical support will provide information on this service at the time of the call.
PAGE 9
FireBall™
