Euro-Pro S3601CO manual Troubleshooting Guide, Turn-on

Troubleshooting Guide

	PROBLEM		POSSIBLE REASONS & SOLUTIONS
	The Pro Steam		Your steam mop should be securely plugged into a
			120V AC electrical outlet only.
	Pocket® Mop will not		Check your fuse or breaker.
	turn-on.		If your unit still does not work, call 1-800-798-7398.
			Is there water in the water tank? If not, add water to your
	The unit will not		steam mop following instructions on page 4.
	make steam.		If the unit still doesn’t make steam, follow the
			decalcification instructions on page 11.
			Check to see if your micro-fiber cleaning pad is soaked
	The Pro Steam		through. We recommend you unplug the steam mop and
	Pocket® Mop leaves		change the micro-fiber cleaning pad.
	water on the floor.		Make sure the micro-fiber cleaning pad is attached
			correctly.
	The Pro Steam		Do not leave your steam mop on the floor with a damp or
			wet cleaning pad.
	Pocket® Mop left a		If you’re using tap water we recommend switching
	white spot on the
			to distilled water.
	floor.
			Make sure the cap is securely on the water tank.
			The pad might be dirty, change the pad.
			If you washed the cleaning pad with powder detergent,
			then it might be ruined. Replacement pads are available at
			sharkclean.com.
			You might have left the mop in the same spot for too long.
	Floors are cloudy,		Do you have hard water? If you do, you might want to
			switch to distilled water.
	streaky or spotty		This might be leftover from past cleaners used on the floor
	after steaming.
			surface. Use the steam mop a few more times and see if
			the leftover cloudiness is removed. If this does not work, we
			suggest rinsing the floor with water, letting it dry, and then
			steam mopping again with a clean pad. One or more rinses
			generally removes the residue. A more stubborn case may
			require you to rinse the floor with a mix of one part vinegar
			and two parts water.
	The Pro Steam		Make sure the micro-fiber cleaning pad is attached
			correctly.
	Pocket® Mop is
			Check to see if the cleaning pad is excessively dirty.
	hard to push.
			Replace if the cleaning pad is too dirty or wet.
12		TOLL FREE: 1-800-798-7398
S3601CO_IB_110117.indd		12-13

English

ONE (1) YEAR LIMITED WARRANTY

EURO-PRO Operating LLC warrants this product to be free from defects in material and workmanship for a period of one (1) year from the date of the original purchase, when utilized for normal household use, subject to the following conditions, exclusions and exceptions.

If your appliance fails to operate properly while in use under normal household conditions within the warranty period, return the complete appliance and accessories, freight prepaid. For Customer Service support, call 1 (800) 798-7398 or visit our website www.sharkclean.com.

If the appliance is found to be defective in material or workmanship, EURO-PRO Operating LLC will repair or replace it free of charge. Proof of purchase date and $ 9.95 to cover the cost of return shipping and handling must be included. *

The liability of EURO-PRO Operating LLC is limited solely to the cost of the repair or replacement of the unit at our option. This warranty does not cover normal wear of parts and does not apply to any unit that has been tampered with or used for commercial purposes. This limited warranty does not cover damage caused by misuse, abuse, negligent handling or damage due to faulty packaging or mishandling in transit. This warranty does not cover damage or defects caused by or resulting from damages from shipping or repairs, service or alterations to the product or any of its parts, which have been performed by a repair person not authorized by EURO-PRO Operating LLC.

This warranty is extended to the original purchaser of the unit and excludes all other legal and/ or conventional warranties. The responsibility of EURO-PRO Operating LLC warranty if any, is limited to the specific obligations expressly assumed by it under the terms of the limited warranty. In no event is EURO-PRO Operating LLC liable for incidental or consequential damages of any nature whatsoever. Some states/provinces do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.

*Important: Carefully pack item to avoid damage in shipping. Be sure to include proof of purchase date and to attach tag to item before packing with your name, complete address and phone number with a note giving purchase information, model number and what you believe is the problem with the item. We recommend you insure the package (as damage in shipping is not covered by your warranty). Mark the outside of your package “ATTENTION CUSTOMER SERVICE”. We are constantly striving to improve our products, therefore the specifications contained herein are subject to change without notice.

OWNERSHIP REGISTRATION CARD FOR

CANADIAN CONSUMERS ONLY

Please complete and return within ten (10) days of purchase. The registration will enable us to contact you in the event a product defect is discovered. By returning this card you acknowledge to have read and understood the instructions for use, and warnings set forth in the accompanying instructions.

RETURN TO: EURO-PRO Operating LLC, 4400 Bois Franc, St. Laurent, Quebec H4S 1A7

PURCHASER: ……………………………………………………………………………………............................………............

ADDRESS: ………………………………………………………………………………………………...........................................

S3601CO 11

DATE OF PURCHASE: ………………….........….. MODEL: ……………….....................................................

NAME AND ADDRESS OF STORE: …………………………………...........................………………………………..

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