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| APPENDIX | |
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| TROUBLESHOOTING | ||
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| Troubleshooting |
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| Error | Possible Cause | Solutions |
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| • Confirm that all cables are connected correctly |
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| Cable from power adapter is loose or is unplugged | • Confirm that the power adapter is securely connected to the back |
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| of the unit |
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| System is not receiving |
| • Confirm that the system is powered on (LED indicators on the |
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| front should be ON) |
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| power or is not powering up |
| • If the unit is connected through a power bar or surge protector, |
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| Cables are connected, but system is not receiving | try bypassing the bar and connecting the power directly to the |
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| sufficient power | wall outlet |
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| • Confirm that there is power at the outlet |
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| • Connect the power cable to another outlet |
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| • Test the outlet with another plugged device |
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| Remote control not detected | Battery in the remote control is drained or is missing | • Install two fresh AAA alkaline batteries in the remote control |
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| Hard drive is not detected by | Hard drive cables are loose or not properly connected | • Remove the housing and check that hard drive cables are firmly |
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| connected |
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| the system |
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| • Open the housing and install a 3.5 SATA hard drive |
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| Hard drive is full (10% | Overwrite is not enabled | • From the Main Menu, select HDD Manage>Overwrite>Click OK |
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| remaining) and the unit is No |
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| to Enable |
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| longer recording |
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| Mouse cable is not connected or is not firmly | • Firmly connect the mouse cable to the USB Mouse port (not the |
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| connected to the system | USB Data port) on the front panel. |
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| Mouse not detected by |
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| • Power off the system (Turn power switch off position on back |
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| system | System needs to be reset | of unit). Firmly connect a USB mouse to the USB Mouse port on |
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| the front panel of the system. Power on the system (Turn power |
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| switch to on position on back of unit). |
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| There is no picture on | Camera cables are loose or have become | • Check the camera video cable and connections |
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| selected channels/camera | • Disconnect and reconnect the cable at the system and at the |
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| disconnected |
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| picture is not being | camera |
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| displayed |
| • Try moving the camera to another channel or use another cable |
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| Audio cables are loose or have been disconnected | • Check the AUDIO connections to the DVR |
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| The image on the DVR | Audio channels are disabled insert check the system | • Check the Configurations: Main Menu>Record>Audio |
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| settings |
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| appears but does not have |
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| Volume on external speakers (not included) is low or |
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| sound | • Increase volume on external speakers (not included) |
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| off |
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| Cameras are not audio capable or a powered | • Add audio capable cameras or a powered microphone (not |
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| microphone is not attached | included with this kit) |
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| The system beeps at startup | The beep at startup is normal |
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| • Open Main Menu>Advance>Motion DETECT Then choose ON |
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| I am not receiving | under SEND EMAIL |
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| notifications | Default setting is disabled and /or you have not | • Open Main Menu>Advance>ALARM SET>MAIL, Then check |
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| entered your own SMTP information | settings |
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Page 45
