| Troubleshooting | 33 | |
Troubleshooting chart |
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Problem | Possible causes | What to do |
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The cooktop cannot be | No power. | Make sure the cooktop is |
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turned on. |
| connected to the power supply | |
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| and that it is switched on at the | |
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| wall. Check whether there is |
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| a power outage in your home |
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| or area. If you’ve checked |
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| everything and the problem |
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| persists, call your Authorised |
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| Service Centre or Customer |
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| Care. |
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The touch controls are | The controls are locked. | Unlock the controls. See section | |
unresponsive. |
| ‘Using your induction cooktop’ | |
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| for instructions. |
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The touch controls are | There may be a slight film of water | Make sure the touch control |
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difficult to operate. | over the controls or you may be | area is dry and use the ball of |
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| using the tip of your finger when | your finger when touching the | |
| touching the controls. | controls. |
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The glass is being | Use cookware with flat and |
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scratched. |
| smooth bases. See ‘Choosing |
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| the right cookware’. |
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| Unsuitable, abrasive scourer or | See ‘Care and cleaning’. |
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| cleaning products being used. |
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Some or all displays flash | Liquid has spilled onto the touch | Switch the power to the |
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and there is a | control area. | cooktop off at the wall and |
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continuous beep. |
| see ‘Care and cleaning’ for |
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| instructions. |
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| There are objects (eg utensils) on | Remove the objects from the |
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| the touch control area. | touch control area. |
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| Several touch controls are | Remove the cause of |
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| registering continuous contact | continuous contact. |
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| (eg due to someone resting their |
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| hand or arm on the touch control |
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| area). |
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Pans do not become hot. | The cooktop is in ‘Display mode’ | Contact Customer Care or your | |
The heat setting display |
| Authorised Service Centre. |
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comes on, but the |
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does not flash when I |
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remove a pan.
