34Troubleshooting
Troubleshooting chart
Problem | Possible causes | What to do |
Some pans make | This may be caused by the |
crackling or clicking | construction of your cookware |
noises. | (layers of different metals |
| vibrating differently). |
This is normal for induction cookware and does not indicate a fault.
The cooktop makes a low | This is caused by the technology | This is normal, but the | |
humming noise when | of induction cooking. | noise should quieten down | |
used on a high heat |
| or disappear completely | |
setting (especially |
| when you decrease the | |
PowerBoost). |
| heat setting. | |
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| |
Fan noise coming from | A cooling fan built into | This is normal and needs | |
the cooktop. | your cooktop has come on | no action. Do not switch | |
|
| to prevent the electronics | the power to the cooktop |
|
| from overheating. It may | off at the wall while the |
|
| continue to run even after | fan is running. |
|
| you’ve turned the cooktop |
|
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| off. |
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| |
Pans do not become hot | The cooktop cannot detect the | Use cookware suitable for | |
and | appears in the | pan because it is not suitable for | induction cooking. See |
display. | induction cooking. | section ‘Choosing the right | |
|
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| cookware’. |
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| The cooktop cannot detect the | Centre the pan and make |
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| pan because it is too small for | sure that its base matches |
|
| the cooking zone or not | the size of the cooking |
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| properly centred on it. | zone. |
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| |
I have locked the control | This is normal. The cooking zones | Unlock the controls, deactivate | |
panel while two cooking | will remain inactive, but the | the bridging zones (by touching | |
zones are bridged and | indicator lights will remain on. | the two setting selectors | |
the cooktop has not |
| simultaneously) and then lock | |
turned off. |
| the cooktop again. | |
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| |
P flashes in the display | PowerBoost is temporarily | Allow the cooktop to cool | |
when you are trying to | unavailable because the | down. | |
set PowerBoost. | cooktop needs to protect |
| |
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| itself from overheating. |
|
The cooktop or a cooking Technical fault. zone has turned itself off unexpectedly, a tone
sounds and an error code is displayed (typically
E or Er alternating with one or two digits in the cooking zone displays).
Please note down the error letters and numbers, switch the power to the cooktop off at the wall, and contact your Authorised Service Centre or Customer Care with the error code information.
