TROUBLESHOOTING
Ice and Water
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| PROBLEM | POSSIBLE CAUSES | WHAT TO DO | |
| Ice maker is not | Ice maker arm is up. | Confirm ice maker arm is down. See Automatic Ice | |
| producing ice |
| Maker, page 14. | |
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| Household water supply is | See Connecting the Water Supply, pages 6 and 7. |
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| not reaching water valve. |
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| Copper tubing has kinks. | Turn off water supply and remove kinks. |
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| If kinks cannot be removed, replace tubing. |
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| Water pressure is too low. | Water pressure must be between 35 to 100 pounds per |
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| square inch to function properly. |
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| A minimum pressure of 35 pounds per square inch is |
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| recommended for refrigerators with water filters. |
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| Check freezer temperature. | See Temperature Controls pages |
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| Freezer must be between 0° to 2° F |
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| Ice bin is not installed properly. | See Ice Storage Bin, page 14. |
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| Improper water valve was installed. | See Connecting the Water Supply, pages 6 and 7. |
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| pressure and may clog the line over time. The |
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| manufacturer is not responsible for property damage |
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| due to improper installation or water connection. |
| Water filter | Water filter needs to be replaced. | If filter is not available, replace with bypass filter. | |
| indicator light |
| See Water Filter, page 17. | |
| is red | Filter indicator sensor needs to be reset. | See Filter Status Indicator Light, page 8. | |
| Water flow is | Water pressure is too low. | Water pressure must be between 35 to 100 pounds per | |
| slower than normal |
| square inch to function properly. A minimum pressure | |
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| of 35 pounds per square inch is recommended for |
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| refrigerators with water filters. |
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| Saddle valve not open completely. | Open saddle valve completely. |
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| Improper saddle valve was installed. | See Connecting the Water Supply, pages 6 and 7. Self- |
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| piercing and 3⁄16” saddle valves cause low water pressure |
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| and may clog the line over time. The manufacturer |
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| is not responsible for property damage due to |
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| improper installation or water connection. |
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| Copper tubing has kinks. | Turn off water supply and remove kinks. |
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| If kinks cannot be removed, replace tubing. |
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| Water filter is clogged or needs to | Change water filter (see page 17). |
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| be changed. |
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| Water valve not opened completely. | Open water valve completely and check for leaks. |
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| The minimum flow at dispenser is approximately |
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| 10 fluid ounces in nine seconds with a new filter in |
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| place or approximately 10 fluid ounces in five seconds |
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| without a filter. |
| Dispenser water | Refrigerator has been recently installed. | Allow approximately 12 hours for water in holding tank | |
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| to chill. | ||
| is not cold | Water supply in holding tank has been | ||
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| depleted. |
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| Water appears | Air or air bubbles in water. | This is normal when first using the dispenser and will | |
| cloudy |
| disappear with use. | |
| Particles in water | Carbon dust from water filter cartridge. | Initial water ejected through cartridge may contain | |
| and/or ice cubes. |
| harmless carbon dust flushed from cartridge. Will | |
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| disappear after the first few uses. |
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| Concentrations of minerals in water | Particles are not harmful and naturally occur in water |
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| will form particles when water | supplies. |
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| becomes frozen and melts. |
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