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Surface burner flame is orange.
Scratches or abrasions on cooktop surface.
Metalmarks.
Brown streaks or specks.
Areas of discoloration with metallic sheen.
Poor baking results.
Flames inside oven or smoking from vent.
Oven smokes excessively during broiling.
Self-cleaning cycle does not work.
Soil not completely removed after self-
cleaning cycle.
Dust particles in main line. Allow the burner to operate a few minutes until flame turns blue.
Salt air in coastal areas. A slightly orange flame is unavoidable.
Coarse particles such as salt or sand between cooktop and utensil can cause scratches. Be
sure cooktop surface and bottoms of utensils are clean before usage. Small scratches do
not affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. See “To
Clean the Cooktop Glass” section under general cleaning.
Cookware with rough bottom has been used. Use smooth, flat-bottomed cookware.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on
cooktop surface. Use a ceramic-glass cooktop cleaning cream to remove the marks. See “To
Clean the Cooktop Glass” section under General Cleaning.
Boilover are cooked onto surface. Use razor blade scraper to remove soil. See “To Clean
the Cooktop Glass” section under General Cleaning.
Mineral deposits from water and food. Remove using a ceramic-glass cooktop cleaning
cream. Use cookware with clean, dry bottoms.
Many factors affect baking results. Make sure the proper rack position is used. Center food
in the oven and space pans to allow air to circulate. Allow the oven to preheat to the set
temperature before placing food in the oven. Try adjusting the recipes’ recommended
temperature or baking time. If you feel the oven is too hot or cool, see “Adjusting Oven
Temperature” in the ELECTRONIC OVEN CONTROL guide.
Excessive spillovers in oven. Set self-clean cycle for a longer cleaning time.
Excessive spillovers in oven. This is normal, especially for pie spillovers or large amounts of
grease on the oven bottom. Wipe up excessive spillovers before starting the self-clean cycle.
If flames or excessive smoke are present, stop the self-clean cycle and follow the steps under
"Stopping or Interrupting the Self-Cleaning Cycle" in the ELECTRONIC OVEN CONTROL
guide.
Control(s) not set properly. Follow instructions under “Setting Oven Controls” in the
ELECTRONIC OVEN CONTROL guide.
Make sure oven door is opened to the Broil Stop Position.
Meat too close to the element. Reposition the rack to provide proper clearance between the
meat and the element. Preheat broil element. Preheat broil element for searing.
Grid on broiler pan wrong side up and grease not draining. Always place grid on the broiler
pan with ribs up and slots down to allow grease to drip into pan.
Grease has built up on oven surfaces. Regular cleaning is necessary when broiling
frequently. Old grease or food spatters cause excessive smoking.
Control(s) not set properly. Follow instructions under “Oven Cleaning” in the ELECTRONIC
OVEN CONTROL guide.
Self-cleaning cycle was interrupted. Stop time must be 3 to 4 hours past the start time. Follow
steps under "Stopping or Interrupting the Self-Cleaning Cycle" in the ELECTRONIC
OVEN CONTROL guide.
Failure to clean bottom, front top or oven, frame or door area outside oven seal. These areas
are not in the self-cleaning area, but get hot enough to burn on residue. Clean these areas
before the self-cleaning cycle is started. Burned-on residue can be cleaned with a stiff nylon
brush and water or nylon scrubber. Be careful not to damage the oven seal.