before you call (Solutions to Common Problems)
IMPORTANT
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE
POSSIBLE CAUSE/SOLUTION
Range is not level. | Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust leveling legs | |
| at base of range until the rack is level. When range is level, cooktop may appear out of alignment if | |
| countertop is not level. | |
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| Weak, unstable floor. Be sure floor is level and can adequately support range. If floor is sagging or | |
| slopping, contact a carpenter to correct the situation. | |
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| Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets are square and | |
| have sufficient room for range clearance. | |
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Cannot move | Cabinets not square or are built in too tight. Contact a cabinet maker to correct the problem. | |
appliance easily. |
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Contact builder or installer to make appliance accessible. | ||
Appliance must be | ||
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Carpet interferes with range. Provide sufficient space so range can be lifted over carpet. | ||
accessible for service. | ||
| Gas line is | |
| installed. | |
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Entire range or oven | Make sure cord/plug is plugged tightly into outlet. | |
does not operate. |
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Service wiring is not complete. Call an authorized servicer. | ||
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| Electrical power outage. Check house lights to be sure. Call your local electric company for service. | |
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Cooktop control | Cooktop control has detected a fault or error condition. Try turning electrical power supply OFF and back | |
displays any E code | ON to cooktop in order to reset Cooktop main controls. If fault recurs, record fault number and turn | |
error - Models B & C | power supply to Cooktop OFF. Call an authorized servicer for assistance. | |
only (ex.: E014) |
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Oven control beeps | Electronic control has detected a fault condition. Press Cancel to clear the display and stop beeping. | |
and displays any F | Reprogram oven. If fault recurs, record fault number. Press Cancel and call an authorized servicer for | |
code error (ex.: F11) | assistance. | |
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Oven light does not | Replace or tighten bulb. See Changing Oven Light section in this Use & Care Guide. | |
work. |
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Electrical power outage. Check house lights to be sure. Call your local electric company for service. | ||
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Surface unit does not | No power to the appliance. Check steps under "Entire Range or Oven Does Not Operate" in this Before | |
heat. | you Call checklist. | |
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| Incorrect control setting. Make sure the correct control is on for the surface unit to be used. |
Surface units too hot or not hot enough.
Incorrect control setting. Make sure the correct control is on for the surface unit to be used.
Lightweight or warped pans used. Use only flat, evenly balanced, medium or heavyweight cookware. Flat pans heat better than warped pans. Cookware materials and weight of the material affect heating. Heavy- and medium- weight pans heat evenly. Because lightweight pans heat unevenly, foods may burn easily.
Drip bowls are pitting Foods with acids, such as tomatoes, if allowed to stand in/on bowls will cause corrosion. Remove and
or rusting.wash drip bowls as soon as possible after spillover.
Normal environment. Houses along sea coast are exposed to salt air. Protect bowls as much as pos- sible from direct exposure to salt air.
Drip bowls turning color or distorted out of shape.
Bottom surface of cookware extends beyond surface elements and touches cooktop surface. This can cause high enough temperatures to discolor the drip bowls. DO NOT use cookware of this type. Pan sizes should be matched to the size of the element. Replacement drip bowls may be purchased from your dealer.
Metalmarks. | Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on cooktop |
| surface. Use a |
| Ceramic Glass Cooktop Models" section under General Cleaning. |
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Brown streaks or | Boilovers are cooked onto surface. Use razor blade scraper to remove soil. “Cooktop Cleaning - |
specks. | Ceramic Glass Cooktop Models” section under General Cleaning. |
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