Lenovo Solution Center | Lenovo 567, 569, 568, 606 instruction

Lenovo Solution Center

The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance.

Notes:

•The Lenovo Solution Center program is available only on models preinstalled with the Windows 7 operating system. If your Windows 7 model is not preinstalled with the program, you can download it from http://www.lenovo.com/diagnose.

•If you are using the Microsoft Windows Vista® or Windows XP operating system, go to http://www.lenovo.com/diagnose for the latest information on diagnostics for your computer.

To run the Lenovo Solution Center program on the Windows 7 operating system, click Start ➙ All Programs

➙Lenovo ThinkVantage Tools ➙ System Health and Diagnostics. Follow the instructions on the screen.

For additional information, refer to the Lenovo Solution Center help system.

Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files created by the program. You will need the log files when you speak to a Lenovo technical support representative.

Chapter 11. Troubleshooting and diagnostics 99

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Lenovo 567, 569, 568, 606 manual Lenovo Solution Center

Contents

ThinkStation User Guide First Edition April Copyright Lenovo Contents Using the Setup Utility Program Appendix A. System memory Speed 105 Appendix B. Notices 107 Iv ThinkStation User Guide Important safety information Service and upgradesStatic electricity prevention Extension cords and related devices Power cords and power adapters Plugs and outlets External devicesHeat and product ventilation Operating environment Modem safety information Power supply statement Cleaning and maintenanceLaser compliance statement ThinkStation User Guide Product overview Features Connectivity System management features Preinstalled software programs Input/Output I/O featuresPower supply Security features Preinstalled operating system Specifications Software provided by Lenovo Software overview Locations ThinkVantage Rescue and RecoveryLenovo Solution Center Adobe Reader Antivirus software Front connector, control, and indicator locations Connector Description Locating connectors on the rear of your computer You use speech-recognition software Component locations Locating components System board part locations Locating parts on the system board Drive bay locations Locating internal drives Machine type and model label Machine type and model label ThinkStation User Guide Using Windows shortcut keys Using your computerFrequently asked questions Using the keyboard About your computer audio Using the blue ThinkVantage buttonUsing the wheel mouse Adjusting audio Adding the volume icon to the taskbar Setting the volume from the desktopSetting the volume from Control Panel Using CDs and DVDs Recording a CD or DVD Playing a CD or DVD Comfort Accessibility and comfortYou and your computer Arranging your workspace Glare and lighting Air circulationElectrical outlets and cable lengths Moving your computer to another country or region Voltage-selection switchReplacement power cords Register your computer with Lenovo ThinkStation User Guide Security Security features Locking the computer cover Locking the computer cover Installing a padlock Installing a padlock Using passwords Bios passwordsAttaching an integrated cable lock Windows passwords Using and understanding firewallsProtecting data against viruses ThinkStation User Guide Handling static-sensitive devices Installing or replacing hardwareInstalling or replacing hardware Installing external options Removing the computer cover Removing and reinstalling the front bezel What to do next Installing or replacing a PCI card Opening the adapter card retainer Remove the new PCI card from its static-protective package Installing a PCI card Installing or replacing a memory module Removing the memory cooler Opening the retaining clips Installing the memory cooler Installing or replacing the optical drive Removing the optical drive Installing the optical drive Removing a hard disk drive Installing or replacing a hard disk drive Installing the hard disk drive into the bracket Installing a hard disk drive Connecting a SAS hard disk drive Installing or replacing a hard disk drive enablement module Removing the hard disk drive enablement module Replacing the card reader Removing the card reader Installing the card reader Replacing the battery Removing the old battery Replacing the power supply assembly Installing or replacing hardware Removing the screws for the power supply assembly Replacing the heat sink and fan assembly Removing the heat sink and fan assembly Removing the rear fan assembly Replacing the rear fan assembly Replacing the keyboard or mouse Installing the rear fan assembly Obtaining device drivers Completing the parts replacement ThinkStation User Guide Recovery information Creating and using recovery mediaCreating recovery media Using recovery media Performing backup and recovery operationsPerforming a backup operation Performing a recovery operation Using the Rescue and Recovery workspaceClick the Restore your system from a backup icon Creating and using a rescue medium Using a rescue mediumCreating a rescue medium Reinstalling preinstalled applications and device drivers Reinstalling preinstalled applicationsReinstalling preinstalled device drivers Reinstalling software programs Reinstalling device driversSolving recovery problems Recovery information ThinkStation User Guide Using the Setup Utility program Starting the Setup Utility programViewing and changing settings Hard Disk Password Password considerationsPower-On Password Administrator Password Erasing lost or forgotten passwords clearing Cmos Enabling or disabling a deviceSelecting a startup device Enabling ErP compliance mode and Deep Sx Selecting a temporary startup deviceSelecting or changing the startup device sequence Exiting the Setup Utility program ThinkStation User Guide Configuring RAID Configuring RAID with Intel RSTeInstalling Sata or SAS hard disk drives Entering the Intel RSTe configuration utility Resetting hard disk drives to non-RAID Entering the LSI MegaRAID Bios configuration utility Configuring RAID Setting the hot spare hard disk drive Using system programs Updating flashing the Bios from a discUpdating system programs Updating flashing the Bios from your operating system Recovering from a POST/BIOS update failureClick Downloads and drivers Updating your operating system Preventing problemsKeeping your computer current Getting the latest device drivers for your computer Basics Using System Update Optical mouse Cleaning your computerComputer Keyboard Good maintenance practices Cleaning a glass-screen surfaceMoving your computer Basic troubleshooting Troubleshooting and diagnostics Troubleshooting Troubleshooting procedure No audio in Windows Audio problems CD problems Sound comes from one external speaker onlyNo audio in DOS applications or games DVD problems CD or DVD does not workBlack screen instead of DVD video Invalid disc or no disc found message DVD movie will not playNo audio or intermittent audio while playing DVD movie Playback is very slow or choppy Intermittent problems Hard disk drive problems Pointer on the screen does not move smoothly with the mouse Keyboard, mouse, or pointing device problemsAll or some keys on the keyboard do not work Mouse or pointing device does not work Monitor problems Wireless keyboard does not workWrong characters appear on the screen Image is discolored Image appears to be flickering Adapter stops working for no apparent reason Ethernet problemsWake on LAN feature is not working Your computer cannot connect to the network An option that was just installed does not work Option problems Insufficient free hard disk drive space Performance and lockup problemsClick Disk Cleanup An option that previously worked does not work now Printer problems Excessive number of fragmented filesInsufficient memory Serial port problems Software problemsSoftware does not work as expected USB problems Lenovo Solution Center ThinkStation User Guide Getting information, help, and service Lenovo Support Web site Help and serviceUsing the documentation and diagnostic programs Calling for service Purchasing additional services Using other services ThinkStation User Guide 105 Appendix A. System memory speed ThinkStation User Guide 107 Appendix B. Notices Trademarks Federal Communications Commission Declaration of Conformity Appendix C. Regulatory informationExport classification notice Electronic emissions notices ThinkStation User Guide Appendix C. Regulatory information ThinkStation User Guide 113 Appendix D. Weee and recycling informationImportant information for the European Directive 2002/96/EC Recycling information Recycling information for Brazil Battery recycling information for Taiwan Battery recycling information for the European Union ThinkStation User Guide 117 Index Setting, changing, deleting 119 ThinkStation User Guide