Solutions to common problems • BEFORE YOU CALL

Problem

Possible Causes

Solutions

Oven smokes excessively when broiling.

Oven door was closed.

Be sure oven door is open when broiling.

 

 

Meat too close to upper

Reposition oven rack lower to provide proper clearance between

element.

the food & the upper element.

 

 

Meat not prepared for broil.

Remove excess fat from meat. Remove fatty edges.

 

 

Insert placed incorrectly on

Always place insert on the broil pan with ribs up and slot holes

broil pan (some models).

downward. This will allow grease to drip into pan (some models).

 

 

Excessive spillovers or

Regular cleaning is needed when broiling frequently.

grease built up inside oven.

 

Flames inside oven

Excessive food spillovers in

Wipe up any excessive spillovers before starting the oven. Should

or smoking from

oven.

an oven fire occur, close the oven door and turn the oven OFF. If

oven vent.

 

the fire continues, use a fire extinguisher. DO NOT put water or

 

 

flour on the fire! Flour may be explosive.

 

 

 

 

Surface element

Incorrect control setting.

Be sure the correct control is ON for the element that you are

does not heat.

 

attempting to use.

 

 

 

 

Surface element

Incorrect control setting.

Adjust the power level to a higher setting.

slow to heat food.

 

 

 

Cookware much larger than

Move cookware to larger element on cooktop if available or if

 

 

element pattern on cooktop.

possible place food in smaller cookware.

 

 

 

Surface element too

Incorrect control setting.

Adjust the surface power level setting lower or higher to match

hot or not hot

 

the cookware size and quantity of food.

enough.

 

 

 

Cookware material or

Cookware materials and weight of the material affect heating.

 

 

weight.

Heavy & medium-weight pans heat evenly. Because lightweight

 

 

pans heat unevenly, foods may burn easily.

 

 

 

 

 

Condition of cookware.

Use only flat, evenly balanced, medium or heavyweight cookware.

 

 

Flat pans heat better than warped pans.

 

 

 

Element heating area

Cookware too small for

If available, move cookware to smaller surface element or place

 

extends beyond

cooktop element used.

food in larger cookware.

cookware bottom.

 

 

 

Scratches or

Coarse particles such as salt

Be sure cooktop surface and bottom of cooking utensils are clean

abrasions on

or sand between cookware

before usage. Small scratches do not affect cooking and will

cooktop surface.

and cooktop surface.

become less visible with time.

 

 

 

 

 

Cleaning materials not

See "Cooktop Cleaning" and "Cooktop Maintenance" in the Care

 

recommended for ceramic

and Cleaning section of this Use & Care Guide.

 

cooktop have been used.

 

 

 

 

 

 

Cookware with rough or dirty

Use clean, smooth, flat-bottomed cookware.

 

bottoms.

 

 

Metal marks on the

Sliding or scraping of metal

cooktop.

utensils on cooktop surface.

Do not slide metal utensils on cooktop. Use a ceramic-glass cooktop cleaning creme to remove marks. See "Cooktop Cleaning" and "Cooktop Maintenance" in the Care and Cleaning section.

Brown streaks or

Boilovers are cooked onto

Boilovers are cooked onto surface. Use razor blade scraper to

specks on cooktop

cooktop surface.

remove soil. See "Cooktop Cleaning" in the Care & Cleaning

surface.

 

section.

 

 

 

Area of

Mineral deposits from water

Remove discoloration using a ceramic-glass cooktop cleaning

discoloration on

and food.

creme. Always be sure to use cookware with clean, dry bottoms.

cooktop surface.

 

 

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Frigidaire FGEF3032MW, FGEF3032MB, FGEF3032MF, DGEF3041KF-PKG, DGEF3031KW Problem Possible Causes Solutions

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