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| Solutions to common problems • BEFORE YOU CALL |
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Problem | Possible Causes | Solutions |
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Oven portion of | Incorrect oven control setting. | Be sure the oven control was set correctly for the requested |
appliance does not |
| feature. See Setting Oven Controls section and review |
operate. |
| instructions for the desired cooking function in this manual or see |
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| "Entire appliance does not operate" in this checklist. |
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| Lock feature may be active. | Cancel the lock feature (some models). |
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Entire appliance does | Power supply to appliance |
not operate. | disconnected or electrical |
| power outage. |
Be sure appliance power cord is plugged properly to electrical outlet. Check house circuit breaker; reset if needed. If the electric service to the house is out, call your local electric utility for service.
| Service wiring is incomplete. | Contact your dealer, installing agent or authorized service agent | |
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Range is not level. | Floor is not level, weak or | If floor under range is sagging or sloping, contact a carpenter to | |
| unstable. | correct the problem. | |
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| The cooktop or oven racks are | To correct, place oven rack in center of oven. Place a bubble (or | |
| not level. | spirit) level centered on the oven rack. Adjust by turning leveling | |
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| legs at bottom of range until the oven rack rests level. | |
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| Cabinet alignment may make | Be sure kitchen cabinets are square & have sufficient room for | |
| range appear not level. | appliance clearance. | |
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Cannot move | Carpet interferes with range. | Provide sufficient space so appliance may be lifted over carpet. | |
appliance easily. |
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Cabinets are built in too tightly | Contact builder or installer to make appliance accessible. | ||
Appliance must be | |||
accessible for | to appliance sides. |
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service. |
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Convect fan makes | The convect fan may turn ON | This is normal. On some cooking features the convect fan may run | |
noise (some models). | or OFF automatically. | until the feature is done or the door was opened or closed. | |
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Convect fan turns ON | Oven door is open. | The convect fan will turn OFF if the oven door is opened while any | |
and OFF while cooking |
| convect feature is active. Close oven door. | |
(some models). |
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Convect fan turns on with features that should run without a fan (some models).
For some models the convect fan may turn ON while preheating.
This is normal (some models).
Oven control displays "Prob ERR". The probe is not recognized by the oven control (some models).
The probe is not fully inserted | Double check that the temp probe is fully inserted into probe |
into the probe receptacle. | receptacle. Use only the probe originally supplied with range. |
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If the error code persists, the | Remove the probe from receptacle and oven. The oven may still |
probe may be damaged or the | be used normally without the probe. Call your authorized service |
probe cable has a short. | agent for a replacement probe. |
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