Solutions to common problems • BEFORE YOU CALL
Problem | Possible Causes | Solutions |
Oven smokes excessively when broiling.
Oven door was closed. | Be sure oven door is open when broiling. |
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Meat too close to upper | Reposition oven rack lower to provide proper clearance between |
element. | the food & the upper element. |
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Meat not prepared for broil. | Remove excess fat from meat. Remove fatty edges. |
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Insert placed incorrectly on | Always place insert on the broil pan with ribs up and slot holes |
broil pan (some models). | downward. This will allow grease to drip into pan. |
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Excessive spillovers or | Regular cleaning is needed when broiling frequently. |
grease built up inside oven. |
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Flames inside oven | Excessive food spillovers in | Wipe up any excessive spillovers before starting the oven. Should | |
or smoking from | oven. | an oven fire occur, close the oven door and turn the oven OFF. If | |
oven vent. |
| the fire continues, use a fire extinguisher. DO NOT put water or | |
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| flour on the fire! Flour may be explosive. | |
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Surface element | Incorrect control setting. | Be sure the correct control is ON for the element that you are | |
does not heat. |
| attempting to use. | |
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Surface element | Incorrect control setting. | Adjust the power level to a higher setting. | |
slow to heat food. |
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Cookware much larger than | Move cookware to a larger element on cooktop if available or if | ||
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| element pattern on cooktop. | possible place food in smaller cookware. | |
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Surface element too | Incorrect control setting. | Adjust the surface power level setting lower or higher to match | |
hot or not hot |
| the cookware size and quantity of food. | |
enough. |
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Cookware material or | Cookware materials and weight of the material affect heating. | ||
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| weight. | Heavy & | |
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| pans heat unevenly, foods may burn easily. | |
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| Condition of cookware. | Use only flat, evenly balanced, medium or heavyweight cookware. | |
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| Flat pans heat better than warped pans. | |
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Surface element | Cookware too small for | If available, move cookware to smaller surface element or place | |
heating area | cooktop element used. | food in larger cookware. | |
extends beyond |
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cookware bottom. |
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