Troubleshooting

 

 

 

 

 

 

 

 

 

 

Problem

Possible cause

Solution

Page

 

Face detection

The camera is in N, K, L, D, O, P, or

Choose a different shooting mode.

28

 

not available.

Rmode.

 

 

 

 

The subject’s face is obscured sunglasses, a

Remove the obstructions.

 

 

 

hat, long hair, or other objects.

 

 

Intelligent

No face is

The subject’s face occupies only a small

Change the composition so that the subject’s

19

Face

detected.

area of the frame.

face occupies a larger area of the frame.

 

Detection

The subject’s head is tilted or horizontal.

Ask the subject to hold their head straight.

 

 

 

The camera is tilted.

Hold the camera straight.

15

 

 

The subject’s face is poorly lit.

Shoot in bright light.

—

 

Wrong subject

The selected subject is closer to the center

Recompose the picture or turn face detection

19, 21

 

selected.

of the frame than the main subject.

off and frame the picture using focus lock.

 

 

 

B, K, H, O, or Rmode is selected.

Choose a different shooting mode.

28

 

 

The battery is exhausted.

Charge the battery or insert a fully-charged

4, 6

 

The fl ash does

spare battery.

 

not fi re.

The camera is in continuous mode.

Select OFF for cCONTINUOUS.

66

 

 

The camera is in silent mode.

Turn silent mode off.

25

 

 

The fl ash is off (W).

Choose a different fl ash mode.

24

Flash

Some fl ash

The camera is in AUTO, A, B, N, K, L,

 

 

 

D, E, F, G, H, I, O, P, C, Q, or

Choose a different shooting mode.

28

 

modes are not

Rmode.

 

 

 

available.

 

 

 

 

The camera is in silent mode.

Turn silent mode off.

25

 

 

 

The fl ash does

The subject is not in range of the fl ash.

Position the subject in range of the fl ash.

109

 

not fully light

 

 

 

 

The fl ash window is obstructed.

Hold the camera correctly.

15

 

the subject.

Nmode

Can not take

The battery is low.

Charge the battery or insert a fully-charged

4, 6

pictures.

spare battery.

96