Fujitsu DX60 Chapter 7 Troubleshooting

ETERNUS DX60 S2 Disk storage system User’s Guide -Operation-

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Copyright 2012 FUJITSU LIMITED P3AM-5512-03ENZ0

Chapter 7 Troubleshooting

This chapter explains troubleshooting when errors occur.

If you notice anything unusual during operation, then refer to "7.1 Check List" (page 80) to check

the ETERNUS DX Disk storage system status, prepare the necessary information with "7.2

Required Information for Inquiries" (page 85), and contact your maintenance engineer.

•When the ETERNUS DX Disk storage system is turned off

•When the ETERNUS DX Disk storage system refuses to turn on

•When the READY LED is not on

•When the FAULT LED is on

•When the FAULT LED blinks

•When the ETERNUS DX Disk storage system cannot be connected via a network service

•When I/O access is slow

•When the server does not recognize the volumes

7.1 Check List

■When the ETERNUS DX Disk storage system is turned off

Check the following points: If none of these resolve the problem, leave the ETERNUS DX Disk

storage system alone and contact your maintenance engineer.

•Is the ETERNUS DX Disk storage system's power cord disconnected?

•Is main line switch of power distribution unit (MAIN LINE SWITCH) turned to OFF (O)?

•Has the server been turned off?

If the ETERNUS DX Disk storage system power is in conjunction with the power synchronized

unit, the power of the ETERNUS DX Disk storage system will turn off when the server is

turned off.

•Is there a power failure?

•Has there been a recent main power failure?

If the ETERNUS DX Disk storage system is in AC automatic power mode (i.e. AUTO POWER

switch is turned to ON), the ETERNUS DX Disk storage system turns on automatically after

the power is restored.

Contents

Main Page Preface About this Manual Organization Warning Notations How Warnings are Presented in this Manual Additional Information Symbols Used in This Manual Abbreviations Used in This Manual Table of Contents Chapter 1 Components ...........................................................................12 Chapter 2 Standard Operations..............................................................30 Chapter 5 Installing Optional Products .................................................55 Chapter 6 Maintenance............................................................................77 Chapter 7 Troubleshooting.....................................................................80 Appendix A Event Notification Message List ...........................................87 Page List of Figures List of Tables Chapter 1 Components 1.1 Controller Enclosure 1.1.1 Front 1.1.2 Rear 1.1.3 Components (Front) Page Figure 1.9 Disk slot numbers (2.5" type controller enclosure) Figure 1.8 2.5" type disk Figure 1.9 shows the slot number of each disk. Page 1.1.4 Components (Rear) 1.1.4.1 Controllers Page Page Page Page 1.1.4.2 Power Supply Units 1.2 Drive Enclosures 1.2.1 Front 1.2.2 Rear 1.2.3 Components (Front) Table 1.8 Status and meanings of each LED (in front of drive enclosure) Figure 1.21 3.5" disk Figure 1.22 shows the slot number of each disk. Figure 1.22 Disk slot numbers (drive enclosure) LEDs The states of LEDs are listed below. Table 1.9 Status and meanings of each LED (3.5" disks) 1.2.4 Components (Rear) Page 1.3 Power Distribution Units (for Regions other than EMEA&I) 1.3.1 Power Distribution Units (1U) 1.3.2 Power Distribution Units (2U) Chapter 2 Standard Operations 2.1 Powering On and Off Page 2.1.2 Powering On 1 2 lit up. 3 2.1.3 Powering Off 1 2 2.2 Attaching and Removing the Flange Cover 1 2 2.3 Attaching and Removing the Front Cover 1 2 enclosure. 1 2.4 Turning On and Off the AUTO POWER Switch Remove the front cover from the 3.5" type controller enclosure. 2 3 Re-attach the front cover to the 3.5" type controller enclosure. 2.5 Using the IP RESET Switch Remove the front cover from the 3.5" type controller enclosure. 2 3 Chapter 3 Setup 3.1 Data Encryption 3.2 Eco-mode Page Page 3.3 Optimizing Volume Configurations 3.3.1 RAID Migration 3.3.2 Logical Device Expansion (LDE) 3.3.3 LUN Concatenation Page Chapter 4 Operations 4.1 LAN for Operation Management 4.2 Monitoring ETERNUS DX Disk Storage System Status 4.2.1 LED Status Check 4.2.2 Displaying Status via ETERNUS Web GUI 4.2.3 Event Notification Chapter 4 Operations 4.2 Monitoring ETERNUS DX Disk Storage System Status Copyright 2012 FUJITSU LIMITED P3AM-5512-03ENZ0 Figure 4.4 Event notification Chapter 5 Installing Optional Products 5.1 Installing Disks 5.1.1 Installation Rules for Disks 5.1.2 Installable Disks 5.1.3 Disk Handling Instructions Page 5.1.4 Additional Disk Installation Procedure 1 2 3 4 4-1 4-2 4-3 4-4 Page 5 5-1 5-2 5-3 5-4 5.2 Installing Drive Enclosures 5.2.3 Drive Enclosure Handling Instructions 5.2.4 Drive Enclosure Rack Installation Procedure 1 static electricity. 2 (1) (2) (3) (4) (5) (1) (2) (3) 3 4 5 6 Page 5 5-1 5-2 6 6-1 6-2 7 8 9 Page Chapter 6 Maintenance This chapter describes maintenance for the ETERNUS DX Disk storage system. Do 6.1 Periodic Backup In case of a system failure, important data should be regularly backed up. 6.3 Rebuild/Copyback Process Time This section explains the time required for Rebuild/Copyback. 6.4 Maintenance Service 6.4.1 Maintenance Support Period 6.4.2 Related Service Chapter 7 Troubleshooting 7.1 Check List 1 2 3 1 2 3 4 5 Page 7.2 Required Information for Inquiries Page Appendix A Event Notification Message List A.1.1 E-Mail An example of event notification by e-mail and its contents are shown below: Page A.1.2 SNMP A.1 Message Format The notification format of SNMPv1 is shown below. A.1.3 Host Sense A.2 Message List This section describes the event notification messages for each severity. A.2.1 Common Terms The following table shows components and terms that are used in A.2.2 to A.2.4 A.2.2 Error Messages Page Page Page Page Page The following messages are sent when an event that requires maintenance occurs: Page A.2.3 Warning Messages This section describes the messages that are sent when the severity is Warning. Page Page Page A.2 Message List *1: This row indicates TrapWarningInfo for Trap No. 5 and TrapSensorInfo for Trap No. 6. A.2.4 Informational Messages This section describes the messages that are sent when the severity is Information. The following messages are sent when an information-level event occurs: Page Page Page Page Page Page Page A.2 Message List *1: This row indicates TrapWarningInfo for Trap No. 25 and TrapSensorInfo for Trap No. 26. The following messages are sent when a normal state is restored for Error or Warning level events. A.2.5 Test Messages A.2.6 Sense Codes Page Page Appendix B Event (SNMP Trap) Display When Using ServerView Operation Manager Appendix B Event (SNMP Trap) Display When Using ServerView Operation Manager