Fujitsu DX60 7.2 Required Information for Inquiries

Chapter 7 Troubleshooting

7.2 Required Information for Inquiries

ETERNUS DX60 S2 Disk storage system User’s Guide -Operation-

7.2 Required Information for Inquiries

Before contacting your maintenance engineer when trouble occurs, prepare the following information:

For details on the maintenance service, refer to "6.4 Maintenance Service" (page 79).

●The model name and the serial number of the ETERNUS DX Disk storage system

This information can be checked by using ETERNUS Web GUI, ETERNUS CLI, or the label

on the front of the ETERNUS DX Disk storage system.

Device ID label

MODEL. ETxxxxx

SERIAL. xxxxxxxxxx

Model name

Serial number

ETERNUS Web GUI screen

Model name - Serial number

CLI> show enclosure-status

Enclosure View

Name [ETERNUS DX60 S2]

Model Upgrade Status [Not Possible]

Model Name [ETxxxxx]

Serial Number [xxxxxxxxxx]

ETERNUS CLI ("show enclosure-status" command)

Model name

Serial number

Contents

Main Page Preface About this Manual Organization Warning Notations How Warnings are Presented in this Manual Additional Information Symbols Used in This Manual Abbreviations Used in This Manual Table of Contents Chapter 1 Components ...........................................................................12 Chapter 2 Standard Operations..............................................................30 Chapter 5 Installing Optional Products .................................................55 Chapter 6 Maintenance............................................................................77 Chapter 7 Troubleshooting.....................................................................80 Appendix A Event Notification Message List ...........................................87 Page List of Figures List of Tables Chapter 1 Components 1.1 Controller Enclosure 1.1.1 Front 1.1.2 Rear 1.1.3 Components (Front) Page Figure 1.9 Disk slot numbers (2.5" type controller enclosure) Figure 1.8 2.5" type disk Figure 1.9 shows the slot number of each disk. Page 1.1.4 Components (Rear) 1.1.4.1 Controllers Page Page Page Page 1.1.4.2 Power Supply Units 1.2 Drive Enclosures 1.2.1 Front 1.2.2 Rear 1.2.3 Components (Front) Table 1.8 Status and meanings of each LED (in front of drive enclosure) Figure 1.21 3.5" disk Figure 1.22 shows the slot number of each disk. Figure 1.22 Disk slot numbers (drive enclosure) LEDs The states of LEDs are listed below. Table 1.9 Status and meanings of each LED (3.5" disks) 1.2.4 Components (Rear) Page 1.3 Power Distribution Units (for Regions other than EMEA&I) 1.3.1 Power Distribution Units (1U) 1.3.2 Power Distribution Units (2U) Chapter 2 Standard Operations 2.1 Powering On and Off Page 2.1.2 Powering On 1 2 lit up. 3 2.1.3 Powering Off 1 2 2.2 Attaching and Removing the Flange Cover 1 2 2.3 Attaching and Removing the Front Cover 1 2 enclosure. 1 2.4 Turning On and Off the AUTO POWER Switch Remove the front cover from the 3.5" type controller enclosure. 2 3 Re-attach the front cover to the 3.5" type controller enclosure. 2.5 Using the IP RESET Switch Remove the front cover from the 3.5" type controller enclosure. 2 3 Chapter 3 Setup 3.1 Data Encryption 3.2 Eco-mode Page Page 3.3 Optimizing Volume Configurations 3.3.1 RAID Migration 3.3.2 Logical Device Expansion (LDE) 3.3.3 LUN Concatenation Page Chapter 4 Operations 4.1 LAN for Operation Management 4.2 Monitoring ETERNUS DX Disk Storage System Status 4.2.1 LED Status Check 4.2.2 Displaying Status via ETERNUS Web GUI 4.2.3 Event Notification Chapter 4 Operations 4.2 Monitoring ETERNUS DX Disk Storage System Status Copyright 2012 FUJITSU LIMITED P3AM-5512-03ENZ0 Figure 4.4 Event notification Chapter 5 Installing Optional Products 5.1 Installing Disks 5.1.1 Installation Rules for Disks 5.1.2 Installable Disks 5.1.3 Disk Handling Instructions Page 5.1.4 Additional Disk Installation Procedure 1 2 3 4 4-1 4-2 4-3 4-4 Page 5 5-1 5-2 5-3 5-4 5.2 Installing Drive Enclosures 5.2.3 Drive Enclosure Handling Instructions 5.2.4 Drive Enclosure Rack Installation Procedure 1 static electricity. 2 (1) (2) (3) (4) (5) (1) (2) (3) 3 4 5 6 Page 5 5-1 5-2 6 6-1 6-2 7 8 9 Page Chapter 6 Maintenance This chapter describes maintenance for the ETERNUS DX Disk storage system. Do 6.1 Periodic Backup In case of a system failure, important data should be regularly backed up. 6.3 Rebuild/Copyback Process Time This section explains the time required for Rebuild/Copyback. 6.4 Maintenance Service 6.4.1 Maintenance Support Period 6.4.2 Related Service Chapter 7 Troubleshooting 7.1 Check List 1 2 3 1 2 3 4 5 Page 7.2 Required Information for Inquiries Page Appendix A Event Notification Message List A.1.1 E-Mail An example of event notification by e-mail and its contents are shown below: Page A.1.2 SNMP A.1 Message Format The notification format of SNMPv1 is shown below. A.1.3 Host Sense A.2 Message List This section describes the event notification messages for each severity. A.2.1 Common Terms The following table shows components and terms that are used in A.2.2 to A.2.4 A.2.2 Error Messages Page Page Page Page Page The following messages are sent when an event that requires maintenance occurs: Page A.2.3 Warning Messages This section describes the messages that are sent when the severity is Warning. Page Page Page A.2 Message List *1: This row indicates TrapWarningInfo for Trap No. 5 and TrapSensorInfo for Trap No. 6. A.2.4 Informational Messages This section describes the messages that are sent when the severity is Information. The following messages are sent when an information-level event occurs: Page Page Page Page Page Page Page A.2 Message List *1: This row indicates TrapWarningInfo for Trap No. 25 and TrapSensorInfo for Trap No. 26. The following messages are sent when a normal state is restored for Error or Warning level events. A.2.5 Test Messages A.2.6 Sense Codes Page Page Appendix B Event (SNMP Trap) Display When Using ServerView Operation Manager Appendix B Event (SNMP Trap) Display When Using ServerView Operation Manager