Appendix 1 TROUBLESHOOTING

Troubleshooting checklist
SymptomCheck this itemRemedy

 

 

 

Scanner does not turn

Have you pressed the power

Push the power button in to turn the scan-

on.

button on?

ner.

 

 

 

 

Are the AC cable and AC adapter

Correctly connect the AC cable and the AC

 

properly connected to the scan-

adapter.

 

ner?

 

 

Disconnect the AC cable and the AC

 

 

adapter from the scanner, then connect

 

 

them again.

 

 

If this does not restore the power supply,

 

 

contact the store where you purchased the

 

 

scanner or an authorized FUJITSU scanner

 

 

service provider.

 

 

 

 

Are you using the correct AC cable

You must use the AC adapter and cable

 

and AC adapter supplied with the

supplied with your scanner by the

 

scanner from the manufacture?

manufacture. Please get the correct AC

 

 

adapter and cable to connect to your scan-

 

 

ner.

Scanning does not

Are the documents loaded properly

Realign and reload the documents on to

commence.

on to the ADF paper chute?

ADF paper chute.

 

 

 

 

Is the ADF closed completely?

Close the ADF completely.

 

 

 

 

Is the USB cable cable connected

Connect the cable. (When a USB hub is

 

securely?

used, check the hub's power supply.)

 

 

 

 

Does the Function Number display

When the Function Number display indi-

 

indicates an alarm or an error?

cates an alarm or an error, refer to "Chap-

 

 

ter 6 TROUBLESHOOTING" in the fi-

 

 

5110C Operator’s Guide for removing the

 

 

alarm or the error.

 

The alarm status remain displayed

Turn off and on the power button.

 

even after the scanner has been

If this does not eliminate the alarm status,

 

turned off and on again?

contact the store where you purchased the

 

 

scanner or an authorized FUJITSU scanner

 

 

service provider.

 

 

 

Vertical lines appear in

Is the glass dirty?

Clean the glass as instructed in the Opera-

the printed image.

 

tor's Guide "4. Daily Care".

 

 

 

The scanned printed

Have the documents been loaded

Reload the documents correctly.

image appears shifted or

correctly?

 

distorted.

 

 

 

 

 

Quality of the scanned

Is the glass clean?

Clean glass and otther dirty locations

image is not satisfactory.

 

around glass and ADF.

 

 

 

AP-1