6 Troubleshooting (FAQ)

There are two general types of error message:

Software error messages

System error messages

6.1Software error messages

Software error messages are displayed on the screen by the operating system or an application. These messages generally appear after you have started the operating system or when you run an application. If this type of error message appears, refer to the manual for the respective application or the operating system to find out how to resolve this error.

6.2 System error messages

A system error message indicates a computer problem.

The following checklist describes how you can eliminate small problems yourself. In the event of serious defects, you may have to contact your dealer or the customer hotline. Please refer to the relevant sections of the service documents supplied.

The computer will not start (boot)

Your computer may not be connected to the power socket. Switch the computer off, check all the connections and then switch the computer on again.

Your mains socket may be faulty. Check whether there is power to the mains power socket by plugging in another handy electrical device which you know is functioning correctly.

Check whether the mains switch on the back of the computer is switched on (position "1"). It is possible that by moving the computer, a cable or similar may accidentally switch the mains switch to "0".

If your computer is equipped with a floppy disk drive, check whether the startup process is being interrupted by a non- bootable disk in the disk drive. If this is the case, you must remove the diskette.

68