Others
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| Troubleshooting |
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Before requesting service, check the table below for a possible cause of the problem. |
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Symptom |
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No power | • | Make sure that the AC power cord is securely plugged into the power | ||
| outlet. |
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| • | Make sure to point the remote control at the remote control sensor. | ||
| • | You may be too far from STB. Try moving closer. |
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The STB is not responding | • | Remove any obstacles between the remote control and the remote | ||
| control sensor. |
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to the remote control. | • |
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Make sure that the batteries are installed in the correct direction | ||||
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| • | (+ and |
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| The batteries may be depleted. Replace them with new ones. | |||
| • | Make sure that the audio / video cables are correctly connected. | ||
| • | Make sure that the TV is turned on. |
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No audio / picture | • | Make sure that the correct viewing channel (ch3 or external input | ||
| channel) is selected on your TV. ( Page 13.) Refer to your TV’s manual | |||
| • | for further information. |
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| Make sure the cables are not damaged. |
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| • | Make sure “RF OUT” setting is correct. ( Page 29.) |
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Blocked noise on picture | • | Make sure that the RF cable is connected correctly. ( | Pages 10 - 12.) | |
No EPG or the provided | • | Make sure that “D.S.T” and “TIME ZONE” is set correctly. ( Page 21.) | ||
information is wrong |
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Low volume | • | Sound volume differs depending on the audio out setting. Select “RF | ||
| OUT” at step 5 in the “Initial Setup (Setup Wizard)”. ( | Page 14.) | ||
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| • | Make sure to complete autoscan in “SETUP WIZARD” or in “SETUP” | ||
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| menu. When autoscan is not completed, some channels will not be | ||
| • | received. |
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No reception | The selected channel does not exist at that time. There are not always | |||
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| Some channels with weak signal may not be received properly. | |||
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| This is not a malfunction. |
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When you forget the | • | If you forget the password, refer to “New Password”. ( | Page 24.) | |
password for |
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Closed captioning display | • | Change the channel on your TV. |
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(TEXT mode) does not go | • | Turn the TV off, and then on. |
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off even after changing |
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channels through STB. |
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The TV screen goes blank | • | This is a normal part of the | ||
just after turning the STB |
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on. |
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30
EN