Others

 

 

Troubleshooting

 

 

 

 

 

Before requesting service, check the table below for a possible cause of the problem.

 

 

 

 

 

Symptom

 

Remedy

 

No power

Make sure that the AC power cord is securely plugged into the power

 

outlet.

 

 

 

 

 

Make sure to point the remote control at the remote control sensor.

 

You may be too far from STB. Try moving closer.

 

The STB is not responding

Remove any obstacles between the remote control and the remote

 

control sensor.

 

to the remote control.

 

Make sure that the batteries are installed in the correct direction

 

 

(+ and –). ( Page 7.)

 

 

The batteries may be depleted. Replace them with new ones.

 

Make sure that the audio / video cables are correctly connected.

 

Make sure that the TV is turned on.

 

No audio / picture

Make sure that the correct viewing channel (ch3 or external input

 

channel) is selected on your TV. ( Page 13.) Refer to your TV’s manual

 

for further information.

 

 

Make sure the cables are not damaged.

 

 

Make sure “RF OUT” setting is correct. ( Page 29.)

 

Blocked noise on picture

Make sure that the RF cable is connected correctly. (

Pages 10 - 12.)

No EPG or the provided

Make sure that “D.S.T” and “TIME ZONE” is set correctly. ( Page 21.)

information is wrong

 

 

 

Low volume

Sound volume differs depending on the audio out setting. Select “RF

 

OUT” at step 5 in the “Initial Setup (Setup Wizard)”. (

Page 14.)

 

 

 

Make sure to complete autoscan in “SETUP WIZARD” or in “SETUP”

 

 

menu. When autoscan is not completed, some channels will not be

 

received.

 

No reception

The selected channel does not exist at that time. There are not always

 

sub-channels being broadcast.

 

 

Some channels with weak signal may not be received properly.

 

 

This is not a malfunction.

 

 

 

 

 

When you forget the

If you forget the password, refer to “New Password”. (

Page 24.)

password for V-chip

 

 

 

Closed captioning display

Change the channel on your TV.

 

(TEXT mode) does not go

Turn the TV off, and then on.

 

off even after changing

 

 

 

channels through STB.

 

 

 

The TV screen goes blank

This is a normal part of the start-up process and is not a malfunction.

just after turning the STB

 

 

 

on.

 

 

 

 

 

 

 

30

EN