Troubleshooting
Steam is coming from the oven
When cooking foods with a high water content (e.g. oven chips) there may be some steam visible at the rear grille. Take care when opening the oven door, as there may be a momentary puff of steam when the oven door is opened. Stand well back and allow any steam to disperse.
The oven fan is noisy
The note of the oven fan may change as the oven heats up - this is perfectly normal.
The knobs get hot when I use the oven or the grill, can I avoid this?
Yes, this is caused by heat rising from the oven or the grill, and heating them up. Don’t leave the oven door open. Make sure that the grill pan is pushed right back to the ‘backstop’ when grilling.
If there is an installation problem and I don’t get my original installer to come back to fix it who pays?
You do. Service organisations will charge for their call outs if they are correcting work carried out by your original installer. It’s in your interest to track down your original installer.
Food is cooking too slowly, too quickly, or burning
Cooking times may differ from your previous oven. Individual tastes may require the temperature to be altered either way, to get the results you want. Try cooking at a different temperature setting.
The oven is not cooking evenly
Do not use a tin or baking tray larger than 340mm by 340mm in the Main oven and 230mm by 320mm in the Tall oven.
If you are cooking a large item, be prepared to turn it round during cooking.
If two shelves are used, check that space has been left for the heat to circulate. When a baking tray is put into the oven, make sure it is placed centrally on the shelf.
Check that the door seal is not damaged and that the door catch is adjusted so that the door is held firmly against the seal.
A dish of water when placed on the shelf should be the same depth all over. (For
example, if it is deeper at the back, then the back of the cooker should be raised up or the front lowered). If the cooker is not level arrange for your supplier to level it for you.
Oven temperature getting hotter as the cooker gets older
If turning the knob down has not worked or only worked for a short time then you may need a new thermostat. This should be fitted by a service person.
Grill not cooking properly
Are you using the pan and trivet supplied with the cooker? Is the pan being used on the runner, not the floor of the compartment? Is the grill tray pushed fully back to the stop?
Hotplate ignition or hotplate burners faulty
Is the power on?
Are the sparker (ignition electrode) or burner slots blocked by debris?
Are the burner caps correctly located?
Hotplate burners will not light
If only one or all the hotplate burners will not light, make sure that the parts have been replaced correctly after wiping or removing for cleaning.
Check that there is not a problem with your gas supply. You can do this by making sure that other gas appliances you may have are working.
Do the burners spark when you push in the control knob? If not, check the power is on.
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