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Gateway 9210 Troubleshooting, ■Get telephone support and training, ■Interpret error messages and codes, ■Troubleshoot

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Chapter 6

Troubleshooting

■Get telephone support and training

■Interpret error messages and codes

■Troubleshoot

If the suggestions in this chapter do not correct the problem, see “Telephone support” on page 64 for more information about how to get help.

Contents

Gateway 9210 Server Contents Checking Out Your Gateway Server Installing Components Troubleshooting Server Specifications BIOS Settings Safety, Regulatory, and Legal Information Page Checking Out Your Gateway Server ■Drives, ports, jacks, and controls ■System board components ■Help resources Unpacking To unpack your server: Front Back System board Connectors Getting Help System Companion CD Gateway Web site Telephone support Setting Up Your Server ■Use your server safely ■Start and turn off your server ■Set up your operating system Setting up the hardware Protecting from power source problems Uninterruptible power supplies Starting your server To start the server: Understanding the power-on self-test Turning off your server To turn off the server: Setting up the operating system Page Maintaining Your Server ■Care for your server ■Record the BIOS configuration ■Manage your server and network Caring for your server Cleaning your server Cleaning tips Cleaning the keyboard Cleaning the screen Preparing for system recovery Recording the BIOS configuration To record your BIOS configuration: System administration Gateway Systems Manager Server security Using BIOS security passwords To set the BIOS security passwords: Using your System Companion CD Using the System Setup Utility Viewing System Event Log information To view the System Event Log (SEL) information: Viewing Sensor Data Records To view the Sensor Data Records (SDR): Viewing Field Replaceable Unit information To view the Field Replaceable Unit (FRU) information: Setting up remote access Setting up remote LAN access To set up remote LAN access: Setting up LAN alerts To set up LAN alerts: Page Page Installing Components ■Open and close the server case ■Install or replace components Preparing to install components Selecting a place to work Gathering the tools you need Getting Help Preventing static electricity discharge Opening the server case To open the server: Closing the server case To close the server case: Installing drives Installing a CD or diskette drive To install a CD or diskette drive: Page Page Page Installing a hard drive To install a hard drive: Page Page Installing memory To install or replace memory: Installing a PCI expansion card To replace, add, or reseat a PCI expansion card: Page Replacing a processor To replace a processor: Remove the old processor 6 Remove the heat sink Plug the heat sink’s cooling fan into the system board Replacing the power supply To replace the power supply: Page Replacing the CMOS battery To replace the battery: Page Replacing the system board To replace the system board: Remove the system board thumbscrew Page Replacing the fan To replace the fan: Page Page Using the BIOS Setup Utility ■Open the BIOS Setup utility ■Update the BIOS ■Reset the BIOS settings to the factory defaults ■Reset the BIOS passwords Opening the BIOS Setup utility To open the BIOS Setup utility: Updating the BIOS To update the BIOS: Changing jumper settings To change jumper settings Item Function/Mode Jumper Setting Configuration 10 Turn off the server, then disconnect the power cord Page Troubleshooting ■Get telephone support and training ■Interpret error messages and codes ■Troubleshoot Telephone support Before calling Gateway Technical Support Technical support Telephone numbers Safety guidelines Error messages Invalid password Memory errors were detected while the system started up Memory size error Missing operating system System Event Log Full Troubleshooting First steps Battery replacement Beep codes Beeps Description Troubleshooting steps BIOS CD drive Diskette drive Expansion cards Hard drive To repair the master boot record: Internet Keyboard Memory Modem (telephone dial-up) To check the dialing properties in Windows: Monitor Power Processor Server Specifications System specifications System board specifications Environmental specifications Additional specifications BIOS Settings To view all BIOS settings: Advanced (cont.) Boot Boot (cont.) Security Server Server (cont.) Page ■Safety information ■Legal and Regulatory Information Important safety information Regulatory compliance statements FCC declaration of conformity Canada Industry Canada (IC) Unintentional emitter per ICES-003 Laser safety statement California Proposition 65 Warning Notices