Wireless Cable Voice Gateway CG3000/CG3100 User Manual

If the path is not working correctly, you could have one of the following problems:

Wrong physical connections.

Make sure the LAN port LED is on. If the LED is off, see “Using LEDs to Troubleshoot” on page 6-2.

Check that the corresponding Link LEDs are on for your network interface card and for the hub ports (if any) that are connected to your workstation and gateway.

Wrong network configuration.

Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your PC or workstation.

Verify that the IP address for your gateway and your workstation are correct and that the addresses are on the same subnet.

Testing the Path from Your PC to a Remote Device

After verifying that the LAN path works correctly, test the path from your PC to a remote device. From the Windows run menu, type:

PING -n 10 <IP address>

where <IP address> is the IP address of a remote device such as your ISP’s DNS server.

If the path is functioning correctly, replies as in the previous section are displayed. If you do not receive replies:

Check that your PC has the IP address of your gateway listed as the default gateway. If the IP configuration of your PC is assigned by DHCP, this information will not be visible in your PC’s Network Control Panel. Verify that the IP address of the gateway is listed as the default gateway. See the link to the online document “ITCP/IP Networking Basics” in Appendix B.

Check to see that the network address of your PC (the portion of the IP address specified by the netmask) is different from the network address of the remote device.

Check that your Cable Link LED is on.

If your ISP assigned a host name to your PC, enter that host name as the Account Name in the Basic Settings screen.

Troubleshooting

6-5

v1.0, July 2009

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Gateway CG3000, CG3100 manual Testing the Path from Your PC to a Remote Device

CG3000, CG3100 specifications

The Gateway CG3100 and CG3000 are prominent models in the realm of cable modems and gateway devices, designed to deliver high-speed internet connectivity and enhanced network performance for both home and business environments. These devices are equipped with cutting-edge technology to cater to the growing demands of bandwidth-intensive applications, online gaming, streaming, and multiple device connectivity.

One of the key features of the CG3100 is its DOCSIS 3.0 technology, which enables download speeds significantly faster than previous generations of cable modems. This technology allows for channel bonding, combining multiple channels to boost data transfer rates, making it ideal for users who require high-speed internet for activities such as 4K streaming or large file downloads.

The Gateway CG3000 is also built on DOCSIS 3.0 but distinguishes itself with its integrated Wi-Fi capabilities. With dual-band Wi-Fi support, it ensures reliable wireless connectivity over both 2.4GHz and 5GHz frequencies. This flexibility allows users to connect a range of devices without interference, optimizing performance depending on the requirements of the devices in use.

Both devices come with multiple Ethernet ports, enabling wired connections for devices such as game consoles, smart TVs, and computers, ensuring stable and high-speed connections that are essential for gaming and streaming. Additionally, they feature advanced security protocols to safeguard the user's network and connected devices from potential threats.

Another characteristic that sets the CG3100 and CG3000 apart is their user-friendly design. The installation process is straightforward, with guided setup that allows users to get online quickly. The devices also include an intuitive web interface for easy management of network settings and parental controls.

In summary, the Gateway CG3100 and CG3000 serve as efficient solutions for users seeking reliable, high-speed internet connectivity with robust wireless capabilities. With features like DOCSIS 3.0 support, dual-band Wi-Fi, multiple Ethernet ports, and strong security measures, these devices meet the demands of modern internet usage while providing ease of use and management. Whether for home or office applications, they continue to be relevant and competitive in today’s digital landscape.