Wireless Cable Voice Gateway CG3000/CG3100 User Manual

Using LEDs to Troubleshoot

The following table provides help when using the LEDs for troubleshooting.

Table 6-1. Using LEDs to Troubleshoot

LED Behavior

Action

 

 

All LEDS are off when the gateway

Make sure that the power cord is properly connected to your gateway

is plugged in.

and that the power supply adapter is properly connected to a

 

functioning power outlet.

 

Check that you are using the 12VDC power adapter supplied by

 

NETGEAR for this product.

 

If the error persists, you have a hardware problem and should contact

 

technical support.

 

 

All LEDs Stay On

• Clear the gateway’s configuration to factory defaults. This will set the

 

gateway’s IP address to 192.168.0.1. See “Factory Default Settings”

 

in Appendix A.

 

• If the error persists, you might have a hardware problem and should

 

contact technical support.

 

 

LAN LED is off for a port with an

• Make sure that the Ethernet cable connections are secure at the

Ethernet connection.

gateway and at the hub or PC.

 

• Make sure that power is turned on to the connected hub or PC.

 

• Be sure you are using the correct cable.

 

 

Internet LED is off and the

• Make sure that the coaxial cable connections are secure at the

gateway is connected to the cable

gateway and at the wall jack.

television cable.

• Make sure that your cable internet service has been provisioned by

 

your cable service provider. Your provider should verify that the signal

 

quality is good enough for cable modem service.

 

• Remove any excessive splitters you may have on your cable line. It

 

may be necessary to run a “home run” back to the point where the

 

cable enters your home.

 

 

6-2

Troubleshooting

v1.0, July 2009

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Gateway CG3100, CG3000 manual Using LEDs to Troubleshoot, LED Behavior Action

CG3000, CG3100 specifications

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