Chapter 6

Troubleshooting

This chapter gives information about troubleshooting your Wireless Cable Voice Gateway . For the common problems listed, go to the section indicated.

Tip: NETGEAR provides helpful articles, documentation, and the latest software updates at http://www.netgear.com/support.

Have I connected the gateway correctly? Go to “Basic Functions” on page 6-1.

I cannot access the gateway configuration with my browser. Go to “Connecting to the Gateway’s Main Menu” on page 6-3.

I have configured the gateway but I cannot access the Internet. Go to “Troubleshooting the ISP Connection” on page 6-4.

I cannot remember the gateway’s configuration password or I want to clear the configuration and start over again.

Go to “Factory Default Settings” in Appendix A.

Basic Functions

After you have turned on power to the gateway, you should do the following:

1.When power is first applied, verify that the Power LED is on.

2.Verify that the numbered Ethernet LEDs come on momentarily.

3.After a few seconds, verify that the Local port Link LEDs are lit for any local ports that are connected.

If any of these conditions does not occur, refer to the appropriate following section.

6-1

v1.0, July 2009

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Gateway CG3000, CG3100 manual Chapter Troubleshooting, Basic Functions

CG3000, CG3100 specifications

The Gateway CG3100 and CG3000 are prominent models in the realm of cable modems and gateway devices, designed to deliver high-speed internet connectivity and enhanced network performance for both home and business environments. These devices are equipped with cutting-edge technology to cater to the growing demands of bandwidth-intensive applications, online gaming, streaming, and multiple device connectivity.

One of the key features of the CG3100 is its DOCSIS 3.0 technology, which enables download speeds significantly faster than previous generations of cable modems. This technology allows for channel bonding, combining multiple channels to boost data transfer rates, making it ideal for users who require high-speed internet for activities such as 4K streaming or large file downloads.

The Gateway CG3000 is also built on DOCSIS 3.0 but distinguishes itself with its integrated Wi-Fi capabilities. With dual-band Wi-Fi support, it ensures reliable wireless connectivity over both 2.4GHz and 5GHz frequencies. This flexibility allows users to connect a range of devices without interference, optimizing performance depending on the requirements of the devices in use.

Both devices come with multiple Ethernet ports, enabling wired connections for devices such as game consoles, smart TVs, and computers, ensuring stable and high-speed connections that are essential for gaming and streaming. Additionally, they feature advanced security protocols to safeguard the user's network and connected devices from potential threats.

Another characteristic that sets the CG3100 and CG3000 apart is their user-friendly design. The installation process is straightforward, with guided setup that allows users to get online quickly. The devices also include an intuitive web interface for easy management of network settings and parental controls.

In summary, the Gateway CG3100 and CG3000 serve as efficient solutions for users seeking reliable, high-speed internet connectivity with robust wireless capabilities. With features like DOCSIS 3.0 support, dual-band Wi-Fi, multiple Ethernet ports, and strong security measures, these devices meet the demands of modern internet usage while providing ease of use and management. Whether for home or office applications, they continue to be relevant and competitive in today’s digital landscape.