Wireless Cable Voice Gateway CG3000/CG3100 User Manual

Connecting to the Gateway’s Main Menu

If you are unable to access the gateway’s main menu from a computer on your local network, check the following:

Check the Ethernet connection between the computer and the gateway as described in the previous section.

Make sure that your PC’s IP address is on the same subnet as the gateway. If you are using the recommended addressing scheme, your PC’s address should be in the range of 192.168.0.10 to 192.168.0.254. Refer to the link to the online document “ITCP/IP Networking Basics” in Appendix B for help configuring your computer.

Note: If your PC’s IP address is shown as 169.254.x.x:

Recent versions of Windows and MacOS will generate and assign an IP address if the computer cannot reach a DHCP server. These auto-generated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the PC to the gateway and reboot your PC.

If your gateway’s IP address has been changed and you don’t know the current IP address, clear the gateway’s configuration to factory defaults. This will set the gateway’s IP address to 192.168.0.1. This procedure is explained in “Enabling Remote Management” on page 5-13.

Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to make sure that the Java applet is loaded.

Try quitting the browser and launching it again.

Make sure you are using the correct login information. The gateway has two user names both lower-case (Caps Lock should be off):

The superuser login name is mso with the default password of changeme.

The other login name is admin with the default password of password.

If the gateway does not save changes you have made, check the following:

When entering configuration settings, be sure to click the Apply button before moving to another screen, or your changes are lost.

Click the Refresh or Reload button in the Web browser. The changes may have occurred, but the Web browser may be caching the old configuration.

Troubleshooting

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v1.0, July 2009

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Gateway CG3000, CG3100 manual Connecting to the Gateway’s Main Menu

CG3000, CG3100 specifications

The Gateway CG3100 and CG3000 are prominent models in the realm of cable modems and gateway devices, designed to deliver high-speed internet connectivity and enhanced network performance for both home and business environments. These devices are equipped with cutting-edge technology to cater to the growing demands of bandwidth-intensive applications, online gaming, streaming, and multiple device connectivity.

One of the key features of the CG3100 is its DOCSIS 3.0 technology, which enables download speeds significantly faster than previous generations of cable modems. This technology allows for channel bonding, combining multiple channels to boost data transfer rates, making it ideal for users who require high-speed internet for activities such as 4K streaming or large file downloads.

The Gateway CG3000 is also built on DOCSIS 3.0 but distinguishes itself with its integrated Wi-Fi capabilities. With dual-band Wi-Fi support, it ensures reliable wireless connectivity over both 2.4GHz and 5GHz frequencies. This flexibility allows users to connect a range of devices without interference, optimizing performance depending on the requirements of the devices in use.

Both devices come with multiple Ethernet ports, enabling wired connections for devices such as game consoles, smart TVs, and computers, ensuring stable and high-speed connections that are essential for gaming and streaming. Additionally, they feature advanced security protocols to safeguard the user's network and connected devices from potential threats.

Another characteristic that sets the CG3100 and CG3000 apart is their user-friendly design. The installation process is straightforward, with guided setup that allows users to get online quickly. The devices also include an intuitive web interface for easy management of network settings and parental controls.

In summary, the Gateway CG3100 and CG3000 serve as efficient solutions for users seeking reliable, high-speed internet connectivity with robust wireless capabilities. With features like DOCSIS 3.0 support, dual-band Wi-Fi, multiple Ethernet ports, and strong security measures, these devices meet the demands of modern internet usage while providing ease of use and management. Whether for home or office applications, they continue to be relevant and competitive in today’s digital landscape.