Chapter 4: Troubleshooting
Next, power off the Gateway Series appliance.
Note: For hardware revisions A3 and earlier, the Gateway Series appliance must remain powered off for 60 seconds in order to guarantee proper startup. See the label on the back of the Gateway Series appliance to determine the hardware revision.
Then insert the USB flash drive into the USB Recovery port. Power on the Gateway Series appliance. The Gateway Series appliance will boot from the USB Recovery port and process the recovery image which was placed on the USB flash drive.
Warning! Do not disconnect power during this process. The recovery process will take at least 3 minutes to complete.
During this process, the Device Status LED will turn red for a fraction of a second. Then it will turn amber for less than a minute. Next, it will run red for about 2 minutes. Lastly, the Device Status LED will remain off. At this point, it is safe to power off the Gateway Series appliance. Remove the USB flash drive and power cycle the Gateway Series appliance.
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