Before you call for service… | www.GEAppliances.com |
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem |
| Possible Causes | What To Do |
|
|
|
|
Freezer door pops open |
| This is normal if, after | • This indicates that there is a good seal on the freezer |
when refrigerator door |
| popping open, the freezer | door. If the freezer door does not automatically close after |
is closed |
| door closed on its own. | popping open, the rollers need adjusting. See Rollers. |
|
|
|
|
Door does not close |
| Rollers need adjusting. | •See Rollers. |
by itself |
|
|
|
|
|
|
|
Refrigerator does |
| Refrigerator in defrost cycle. | • Wait about 40 minutes for defrost cycle to end. |
not operate |
|
|
|
| Refrigerator control in | • Move the refrigerator and freezer control to a | |
|
| ||
|
| 0 (off) position. | temperature setting. |
|
|
|
|
|
| Refrigerator is unplugged. | • Push the plug completely into the outlet. |
|
|
|
|
|
| The fuse is blown/circuit | • Replace fuse or reset the breaker. |
|
| breaker is tripped. |
|
|
|
|
|
Vibration or rattling |
| Refrigerator is not resting | • Adjust rollers (See Rollers). |
(slight vibration |
| on all four rollers. |
|
is normal) |
|
|
|
|
|
|
|
Motor operates for |
| Normal when refrigerator | • Wait 24 hours for the refrigerator to completely |
long periods or cycles |
| is first plugged in. | cool down. |
on and off frequently |
|
|
|
| Often occurs when large | • This is normal. | |
(Modern refrigerators |
| ||
| amounts of food are |
| |
with more storage |
|
| |
| placed in refrigerator. |
| |
space and a larger |
|
| |
|
|
| |
freezer require more |
| Door left open. | • Check to see if package is holding door open. |
operating time. They |
|
|
|
| Hot weather or frequent | • This is normal. | |
start and stop often |
| ||
| door openings. |
| |
to maintain even |
|
| |
|
|
| |
temperatures.) |
| Temperature controls set | • See About the controls. |
|
| at the coldest setting. |
|
|
|
|
|
Refrigerator or freezer |
| Temperature control not set | • See About the controls. |
compartment too warm |
| cold enough. |
|
|
|
|
|
|
| Warm weather or frequent | • Set the temperature control one step colder. |
|
| door openings. | See About the controls. |
|
|
|
|
|
| Door left open. | • Check to see if package is holding door open. |
|
|
|
|
|
| Freezer door popped open. | • See the problem Freezer door pops open when |
|
|
| refrigerator door is closed. |
|
|
|
|
Frost or ice crystals |
| Door left open. | • Check to see if package is holding door open. |
on frozen food |
|
|
|
| Too frequent or too long |
| |
(frost within package |
|
| |
| door openings. |
| |
is normal) |
|
| |
|
|
| |
|
| Food blocking freezer air vents. | • Move items away from the back wall of the freezer. |
|
|
|
|
Frequent “buzzing” |
| Icemaker power switch is in | • Set the power switch to the 0 (off) position. Keeping it |
sound |
| the I (on) position, but the | in the I (on) position will damage the water valve. |
|
| water supply to the refrigerator |
|
|
| has not been connected. |
|
|
|
|
|
Small or hollow cubes |
| Water filter clogged. | • Replace filter cartridge with new cartridge or with plug. |
|
|
| 25 |
|
|
|
Safety Instructions Operating Instructions Installation Instructions Troubleshooting Tips Consumer Support
