Safety Instructions

Operating Instructions

Troubleshooting Tips

Customer Service

Before you call for service…

Problem

Possible Causes

What To Do

Chlorine taste and/or

The ppm of chlorine in your

• If the water supply contains more than 2.0 ppm of chlorine,

odor in the Reverse

water supply exceeds maximum

additional filtering of the water supply to the Reverse

Osmosis product water

limits and has destroyed the

Osmosis is needed. Correct this condition before doing

 

Reverse Osmosis membrane.

maintenance on the Reverse Osmosis system.

 

 

 

 

The prefilter is no longer

• Replace the Reverse Osmosis membrane cartridge,

 

removing chlorine from

control, screen, prefilter, postfilter and batteries in the

 

the water supply.

electronics box.

 

 

 

Other taste and/or odor

High quality product water

• This is normal.

 

may have a different taste

 

 

than what you’re used to.

 

 

 

 

 

Low water usage

• Completely drain system and allow to refill.

 

 

 

 

Contamination in product

• Use sanitizing procedures.

 

water storage.

 

 

 

 

 

Prefilter and postfilter

• Replace the prefilter and postfilter.

 

need to be changed.

 

 

 

 

Water leaking from

Drain side of faucet air gap

• Inspect and eliminate restriction or plug. It is important

faucet air gap hole

(3/8″ tubing) plugged, restricted

that there are no dips, loops or low spots in the drain line

 

or incorrectly connected to the

from the faucet air gap to the drain pipe. Refer to

 

drain point.

Installation Instructions for proper drain connection. If

 

 

drain line adapter was used as the drain point, periodic

 

 

inspection/cleaning is recommended.

 

 

 

System makes product

This is normal.

• Water flow rate will be lower than your regular faucet.

water slowly

 

 

 

 

 

 

Water supply to the Reverse

• Increase water pressure, precondition the water, etc., as

 

Osmosis system not within

needed to conform before doing maintenance on the

 

specifications.

Reverse Osmosis system.

 

 

 

 

Prefilter cartridge plugged

• Replace the prefilter. If rate does not increase, replace the

 

with sediments and/or the

postfilter, Reverse Osmosis cartridge, flow control, screen

 

Reverse Osmosis cartridge

and batteries in the electronics box.

 

plugged with sediments.

 

 

 

 

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GE 215c1002p004-4 Chlorine taste and/or, Odor in the Reverse, Osmosis product water, Other taste and/or odor, Water slowly
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215c1002p004-4 specifications

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