TROUBLESHOOTING GUIDE
Problem | Solution | |
No dial tone | • | Check installation: |
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| • | Does the hook switch pop up when the handset is lifted? |
| • | Check the SPEAKERPHONE button. Is the indicator off? |
| • | Disconnect the phone from the wall jack and connect another phone to the same jack. If there is no dial tone in the |
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| second phone, the problem might be your wiring or local service. |
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You cannot be heard by | • | Is the handset or headset cord inserted properly and securely? |
the other party. | • | Is MUTE on? |
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Phone does not ring. | • | Is the ringer turned off? |
| • | Is Do Not Disturb activated? |
| • You may have too many extension phones on your line.Try unplugging some phones. | |
| • See solutions for “No dial tone.” | |
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Incoming voice too low | • | Check setting of volume control. |
or none at all. |
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Memory dialing | • | Did you program the memory location keys correctly? |
doesn’t work | • | Did you follow proper dialing sequence? |
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Battery icon is blank | • | The three “AA” batteries need replacing or are improperly installed or not installed at all. |
or shows only one bar |
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Intercom does not | • | Make sure line 1 is connected properly and common to all phones on the system. |
function correctly | • | Make sure all phone IDs (station numbers) involved have been assigned. |
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Transfer does not | • | Make sure receiver phones (stations) have same line connected. |
function correctly |
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Intercom indicator turns | • | The station address needs to be |
red and green alternately |
| Phone ID (Station Address)”. |
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