Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem

 

Possible Causes

What To Do

 

 

 

 

Glass Cooktop Models

 

 

 

 

 

 

 

Frequent cycling

 

Improper cookware

Use only flat cookware

off and on of

 

being used.

to minimize cycling.

surface units

 

 

 

 

 

 

 

Surface units will not

 

Improper cookware

Use pans which are

maintain a rolling boil

 

being used.

absolutely flat and match

or cooking is not

 

 

the diameter of the surface

fast enough

 

 

unit selected.

 

 

 

 

Surface units do

 

A fuse in your home

Replace fuse or reset

not work properly

 

may be blown or the

circuit breaker.

 

 

circuit breaker tripped.

 

 

 

 

 

 

 

Cooktop controls

Check to see the correct

 

 

improperly set.

control is set for the surface

 

 

 

unit you are using.

Safety Information Operating Instructions Installation Instructions

Tiny scratches (may appear as cracks) or abrasions on radiant cooktop glass surface

Incorrect cleaning

Use recommended

methods being used.

cleaning procedures.

 

 

Cookware with rough

Be sure cookware bottoms

bottoms being used or

and cookware are clean

coarse particles (salt

before use. Use cookware

or sand) were between

with smooth bottoms. Tiny

the cookware and the

scratches are not removable

surface of the cooktop.

but will become less visible

 

in time as a result of

 

cleaning.

 

 

Cookware has been

 

slid across the cooktop

 

surface.

 

Troubleshooting Tips

Areas of discoloration

Improper cookware

Marks from aluminum and

on the cooktop

being used.

copper pans as well as

 

 

mineral deposits from water

 

 

or food can be removed

 

 

with the cleaning cream.

 

 

 

 

Hot sugar mixtures

Hot cooktop came

See the Cleaning the glass

or plastic melted

into contact with

cooktop section.

to the surface

these substances.

51

 

 

Customer Service

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GE 164D3333P171, 49-8941 owner manual Before you call for service…

164D3333P171, 49-8941 specifications

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