Troubleshooting Tips Operating Instructions Installation Instructions SafetyInstructions
CustomerService
Before you call for service…
Troubleshooting Tips
Save time and money! Review the chart on this page first and you may not need to call for service.
Problem | Possible Causes | What To Do |
No soft water | No salt in the storage tank. | • Refill with salt. See the |
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| Use the TOUCH HOLD button to start a regeneration. See |
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| the About the Face Plate Timer section. |
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| Transformer unplugged | • Check for loss of power and correct. Reset the times, then |
| at the wall outlet, or power | use the TOUCH HOLD button to start a regeneration. See |
| cable disconnected. | the About the Face Plate Timer section. |
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| Fuse blown, circuit breaker | • Replace the fuse, reset the circuit breaker, or switch breaker |
| tripped, or circuit switched | on. Reset the times and then use the TOUCH HOLD button |
| off. | to start a regeneration. See the About the Face Plate Timer |
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| section. |
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| Timer in the vacation | • See VACATION feature to return the softener to service. |
| (VAC) position. | See the About the Face Plate Timer section. |
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| No regenerations set on | • Select and program a schedule. See the About the Water |
| the timer. | Softener System section. Use the TOUCH HOLD button to |
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| start a regeneration. See the About the Face Plate Timer |
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| section. |
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| Manual bypass valve(s) in | • Move stem in single bypass valve to SERVICE. |
| bypass position. |
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| Salt in storage tank bridged. | • See the Breaking a Salt Bridge section. |
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| Dirty, plugged or damaged | • Take apart and clean or replace damaged parts. |
| nozzle & venturi. | See Cleaning the Nozzle and Venturi Assembly section. |
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| Valve drain hose plugged. | • Hose must not have kinks, sharp bends or any water flow |
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| breakage. See the |
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| Low or high system water pressure • If pressure is low, increase to a minimum of 20 psi. Add a | |
| (Low pressure may disrupt brine | pressure reducing valve, in the supply pipe to the softener, |
| draw during recharge. High | if day time pressure is over 100 psi. |
| pressures may cause inner valve |
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| parts failure.) |
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Water hard sometimes | Too few regenerations. | • See the Regeneration Chart, for the correct setting. |
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| More water being used. | • See the Regeneration Chart, for the correct setting. |
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| Hot water used when softener | • Avoid using hot water as the water heater refills with hard |
| is regenerating. | water. See the Automatic Bypass section. |
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| Possible increase in water | • Call GE Answer Center 800.626.2000 for a new water |
| hardness. | analysis. |
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| Leaking faucet or toilet valve. | • A small leak will waste hundreds of gallons of water in a |
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| few days. Fix all plumbing leaks and always fully close faucets. |
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