Customer Service Troubleshooting Tips Care and Cleaning Operating Instructions Installation Instructions Safety Instructions

Before You Call For Service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

This water heater incorporates a combustion shut off device that shuts the operation of the water heater down if undesirable combustion conditions occur. Such as the presence of flammable vapors or blockage of the combustion air inlet openings. Please contact a Qualified Service Technician if this occurs.

 

Problem

 

Possible Causes

What To Do

 

 

 

 

 

 

 

Condensation

 

This usually happens when

￿ This is normal. After the water in the tank warms

 

 

 

a new water heater is

up, the condensation will disappear. If, however, the

 

 

 

filled for the first time.

condition persists, examine the piping and fittings

 

 

 

 

 

for possible leaks.

 

 

 

 

 

 

 

 

 

Moisture from the products

￿ This is normal and will disappear in time. Excessive

 

 

 

of combustion condensing

condensation can cause pilot burner outage.

 

 

 

on the tank surface.

 

 

 

 

 

 

 

 

 

An undersized water

￿ Use a water heater size that meets the requirements

 

 

 

heater will cause

of your needs.

 

 

 

condensation.

 

 

 

 

 

 

 

Yellow flame

 

Scale on top of the burner.

￿ Contact a qualified service technician to remove scale.

 

or soot

 

 

 

 

 

 

Flue or Combustion air inlet

Remove obstruction or debris from flue or

 

 

 

 

 

 

openings are restricted.

combustion air inlet openings on water heater jacket.

 

 

 

 

 

 

 

 

Not enough combustion or

￿ Proper operation of the water heater requires air for

 

 

 

ventilation air supplied to

combustion and ventilation. See the Combustion and

 

 

 

the water heater location.

Ventilation Air information in the “Installing The

 

 

 

 

 

Water Heater” section of this manual.

 

 

 

 

 

 

Unable to light

 

Air in gas line.

￿ Contact a qualified service technician to purge the air

 

the pilot burner

 

 

 

from the gas line.

 

 

 

 

 

 

 

 

 

Pilot burner orifice clogged.

￿ The pilot burner should be cleaned or replaced by a

 

 

 

 

 

qualified service technician.

 

 

 

 

 

 

 

 

 

Pilot burner tube pinched or

￿ The pilot burner should be cleaned, repaired or

 

 

 

clogged.

replaced by a qualified service technician.

 

 

 

 

 

 

 

 

Gas Cock Knob not

￿ See the “Lighting The Water Heater” section of this

 

 

 

correctly positioned.

manual.

 

 

 

 

 

 

Pilot burner does not stay

 

Gas Controls (Thermostat’s)

￿ The gas control (thermostat) should be replaced by a

 

lit

 

single use gas shut-off device

qualified service technician.

 

 

 

has opened.

 

 

 

 

 

 

 

 

 

Combustion Shutoff Device

￿ The combustion shutoff device should be inspected

 

 

 

Tripped.

by a qualified service technician.

 

 

 

 

 

 

CAUTION: For your safety DO NOT attempt repair of gas piping, gas control (thermostat), burners, vent connectors or other safety devices. Refer repairs to qualified service personnel.

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GE AP13787 installation instructions Before You Call For Service…

AP13787 specifications

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