Before you call for service…, No soft water

Before you call for service…

Troubleshooting Tips

Save time and money! Review the chart on following pages first and you may not need to call for service.

NO SOFT WATER—Most Common Problems:

Check the following before calling for service:

•Not enough salt—should be at least 1/3 full.

•Bypass valve in “Bypass” position—knob should be in the “OUT” (service) position.

•Hardness setting too low—check hardness setting and adjust. Verify hardness of supply water—from local water company, water test or call the GE Answer Center.

•Salt Bridge—salt solidifies above water level so that brine water is not in contact with salt. See the Breaking a Salt Bridge section.

Problem

Possible Causes

What To Do

No soft water	Faucet or fixture where sample was
	taken not plumbed to soft water
	NOTE: Be sure sample is from a faucet
	that does not mix soft and hard water.
	For example, a single lever kitchen faucet,
	if the cold side is plumbed to hard water.

•To conserve salt, the installer may have isolated some fixtures (outside faucets, toilets, etc.) from soft water. From the outlet of the water softening system, trace the water flow path,

in house plumbing. If soft water is not directed to a faucet or fixture where wanted, consult a plumber.

No salt in the brine tank or salt bridged

•Check for a salt bridge or, if the tank is empty, refill with recommended salt. Press (for 3 seconds) the RECHARGE button to start an immediate recharge and restore

soft water supply.

Transformer unplugged at wall outlet or power cable to softener not connected. Fuse blown or circuit breaker popped on circuit to electrical outlet.

Electrical outlet on a circuit that can be switched off

•Check for a loss of electrical power to the water softening system, due to any of these conditions and correct as needed. With the power supply restored, observe the faceplate time display and read Programming the Control section.

NOTE: The electrical outlet for the softener should be continuously live so it cannot be accidentally switched off.

Manual bypass valve in	• Be sure the bypass valve stem is positioned properly, with the
bypass position	knob in the OUT position. Observe instructions on the decal
	at the end of the stem.

Valve drain hose pinched, plugged, elevated too high or otherwise restricted

•Any restriction in this drain hose may prevent proper operation of the nozzle and venturi and reduce or prevent brine draw during recharge.

Nozzle and venturi dirty, incorrectly assembled or damaged

•Refer to Cleaning the Nozzle and Venturi Assembly instructions. With water pressure to the water softening system off, take the nozzle assembly apart. Inspect, clean and replace as needed. Any foreign particle(s), scratches, nicks, etc., in the passages can prevent operation. Be sure holes in the gasket are centered over holes in the housing.

GXSF39E, GXSF35E specifications

The GE GXSF35E and GXSF39E are sophisticated water filtration systems designed to meet the diverse needs of residential consumers. Offering reliable water purification solutions, these models efficiently remove impurities, ensuring clean and safe water for household use.

Both the GXSF35E and GXSF39E units feature advanced filtration technology, specifically designed to target a broad spectrum of contaminants, including chlorine, sediment, lead, and other harmful substances. The filtration process effectively enhances the taste and smell of drinking water, allowing families to enjoy fresh and clean water directly from their taps.

One of the standout features of these models is their high-capacity filtration capabilities. The GXSF35E boasts a 35,000-gallon capacity, making it suitable for medium to large households. Conversely, the GXSF39E, designed for larger families, offers an impressive 39,000-gallon capacity. This extended capacity ensures that users have access to purified water for an extended period, reducing the frequency of cartridge replacements and associated maintenance.

In terms of technical specifications, both models utilize a unique dual-stage filtration system. The first stage consists of a high-performance sediment filter that captures large particles and sediments, while the second stage employs an activated carbon filter that removes chemical contaminants and enhances taste. This two-tiered approach ensures comprehensive purification and longevity of the filter media.

Another major characteristic of the GXSF35E and GXSF39E is their user-friendly design. With features such as easy installation processes, intuitive control panels, and filter change indicators, these systems cater to users with varying levels of technical expertise. The compact design of the units allows for versatile installation options, whether in basements, under sinks, or in utility rooms.

Both models are also equipped with smart technology, enabling users to monitor filter life through mobile applications or digital displays. This connectivity feature ensures that homeowners are well-informed when it’s time to replace filters, enhancing the system's overall efficiency and effectiveness.

In conclusion, the GE GXSF35E and GXSF39E water filtration systems stand out in the market due to their efficient filtration technologies, high capacity, user-friendly features, and smart monitoring capabilities. They provide an excellent solution for families seeking safe and clean drinking water without the hassles associated with traditional filtration methods.

GE GXSF35E, GXSF39E installation instructions Before you call for service…, No soft water

Models: GXSF39E GXSF35E