GE JTP56, JKP56, JKP18, JTP18 Before You Call For Service…, Problem Possible Causes What To Do

Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before You Call For Service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem	Possible Causes	What To Do
Control signals after	You forgot to enter a bake	• Press the BAKE pad and desired temperature or the
entering cooking time	temperature or cleaning	SELF CLEAN pad and desired clean time.
or delay start	time.
Food does not bake	Oven controls improperly set.	• See the Using the oven section.
or roast properly
	Shelf position is incorrect	• See the Using the oven section.
	or the shelf is not level.
	Incorrect cookware or	• See the Using the oven section.
	cookware of improper size
	being used.
	Oven floor not in place.	• Replace the oven floor.
	Oven thermostat needs	• See the Adjust the oven thermostat—Do it yourself!
	adjustment.	section.
Food does not	Door not open to the	• See the Using the oven section.
broil properly	broil stop position as
	recommended.
	Oven controls improperly set.	• Make sure you press the BROIL HI/LO pad.
	Improper shelf position	• See the Broiling Guide.
	being used.
	Food being cooked	• Use the broiling pan and grid that came with your oven.
	in a hot pan.	Make sure it is cool.
	Cookware not suited	• Use the broiling pan and grid that came with your oven.
	for broiling.
	The probe is plugged into the	• Unplug and remove the probe from the oven.
	outlet in the oven.
	Aluminum foil used on the	• See the Using the oven section.
	broiling pan and grid has
	not been fitted properly and
	slit as recommended.
	In some areas the power	• Preheat the broil element for 10 minutes.
	(voltage) may be low.
		• Broil for the longest period of time recommended in
		the Broiling Guide.
Clock and timer	A fuse in your home may be	• Replace the fuse or reset the circuit breaker.
do not work	blown or the circuit breaker
	tripped.
	Oven controls improperly set.	• See the Using the clock and timer section.
Oven light does	Light bulb is loose or defective.	• Tighten or replace the bulb.
not work
	Pad operating light is broken.	• Call for service.

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