18
Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following

pages first and you may not need to call for service.

Problem Possible Causes What To Do

Surface elements will not Improper cookware •Use pans that are recommended for induction, have
maintain a rolling boil being used. flat bottoms and match the size of the surface element.
or cooking is slow
Surface elements do Cooktop controls •Check to be sure the correct control is set for the
not work properly improperly set. surface element you are using.
Flashing “F” Wrong pan type. •Use a magnet to check that cookware is induction
compatible.
Pan is too small. •Flashing “F”—pan size is below the minimum size for
the element. See the Using the correct size cookware
section.
Pan not positioned correctly. • Center the pan in the cooking ring.
Scratches on cooktop Incorrect cleaning methods •Use recommended cleaning procedures. See the
glass surface being used. Cleaning the glass cooktop section.
Cookware with rough bottoms •To avoid scratches, use the recommended cleaning
being used or coarse particles procedures. Make sure bottoms of cookware are clean
(salt or sand) were between before use, and use cookware with smooth bottoms.
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Areas of discoloration Food spillovers not cleaned •See the Cleaning the glass cooktop section.
on the cooktop before next use.
Hot surface on a model •This is normal. The surface may appear discolored
with a light-colored glass when it is hot. This is temporary and will disappear
cooktop. as the glass cools.
Plastic melted to Hot cooktop came into •See the Glass surface – potential for permanent damage
the surface contact with plastic placed section in the Cleaning the glass cooktop section.
on the hot cooktop.
Pitting (or indentation) Hot sugar mixture spilled •Call a qualified technician for replacement.
of the cooktop on the cooktop.
Unresponsive keypad Keypad is dirty. •Clean the keypad.
A fuse in your home may be •Replace the fuse or reset the circuit breaker.
blown or the circuit breaker
tripped.
Safety Instructions
Operating Instructions
Care and Cleaning
Troubleshooting Tips
Consumer Support