Before you call for service…www.GEAppliances.ca
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem |
| Possible Causes | What To Do |
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Surface elements will not |
| Improper cookware | • Use pans which are flat and match the diameter |
maintain a rolling boil |
| being used. | of the surface element selected. |
or cooking is slow |
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Surface elements do |
| A fuse in your home may be | • Replace the fuse or reset the circuit breaker. |
not work |
| blown or the circuit breaker |
|
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| tripped. |
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| Cooktop controls | • Check to see the correct control is set for the surface |
|
| improperly set. | element you are using. |
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| • Check to be sure that the Control Lock Selector is |
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| turned to UNLOCK. |
Cooktop making an |
| Cooktop is locked. | • Check to be sure the Control Lock Selector is turned |
audible sound |
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| to UNLOCK. |
Tiny scratches or metal |
| Incorrect cleaning | • Use recommended cleaning procedures. |
marks or abrasions on |
| methods being used. |
|
radiant cooktop glass |
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|
| Cookware with rough | • Be sure cookware bottoms and cookware are clean | |
surface |
| ||
| bottoms being used or | before use. Use cookware with smooth bottoms. | |
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| ||
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| coarse particles (salt | Tiny scratches are not removable but will become |
|
| or sand) were between | less visible in time as a result of cleaning. |
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| the cookware and the |
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| surface of the cooktop. |
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| Cookware has been |
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| slid across the cooktop |
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| surface. |
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Areas of discoloration |
| Improper cookware | • Marks from aluminum and copper pans as well as |
or dark streaks on the |
| being used. | mineral deposits from water or food can be removed |
cooktop |
|
| with the cleaning cream. |
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|
| Hot surface on a model | • This is normal. The surface may appear discolored |
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| with a light colored cooktop. | when it is hot. This is temporary and will disappear |
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| as the glass cools. |
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| |
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| Food spillovers not cleaned • See the Cleaning the glass cooktop section. | |
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| before next use. |
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| |
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| Incorrect cleaning methods • Use recommended cleaning procedures. | |
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| being used. |
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|
Plastic melted to |
| Hot cooktop came into | • See the Glass |
the surface |
| contact with plastic placed | section in the Cleaning the glass cooktop section. |
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| on the hot cooktop. |
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Pitting (or indentation) |
| Hot sugar mixture spilled | • Call a qualified technician for replacement. |
of the cooktop |
| on the cooktop. |
|
Frequent cycling off and |
| Improper cookware | • Use only flat cookware to minimize cycling. |
on of surface elements |
| being used. | See the Surface elements cycle on and off section. |
Control knob will |
| Cooktop controls | • When the knob is in the OFF position, it must be |
not turn |
| improperly set. | pushed in before it can be turned. When the knob |
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| is in any other position, it can be turned without |
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| being pushed in. |
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| 13 |
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