Before you call for service…www.GEAppliances.ca

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem

 

Possible Causes

What To Do

 

 

 

 

Surface elements will not

 

Improper cookware

• Use pans which are flat and match the diameter

maintain a rolling boil

 

being used.

of the surface element selected.

or cooking is slow

 

 

 

Surface elements do

 

A fuse in your home may be

• Replace the fuse or reset the circuit breaker.

not work

 

blown or the circuit breaker

 

 

 

tripped.

 

 

 

 

 

 

 

Cooktop controls

• Check to see the correct control is set for the surface

 

 

improperly set.

element you are using.

 

 

 

• Check to be sure that the Control Lock Selector is

 

 

 

turned to UNLOCK.

Cooktop making an

 

Cooktop is locked.

• Check to be sure the Control Lock Selector is turned

audible sound

 

 

to UNLOCK.

Tiny scratches or metal

 

Incorrect cleaning

• Use recommended cleaning procedures.

marks or abrasions on

 

methods being used.

 

radiant cooktop glass

 

 

 

 

Cookware with rough

• Be sure cookware bottoms and cookware are clean

surface

 

 

bottoms being used or

before use. Use cookware with smooth bottoms.

 

 

 

 

coarse particles (salt

Tiny scratches are not removable but will become

 

 

or sand) were between

less visible in time as a result of cleaning.

 

 

the cookware and the

 

 

 

surface of the cooktop.

 

 

 

Cookware has been

 

 

 

slid across the cooktop

 

 

 

surface.

 

Areas of discoloration

 

Improper cookware

• Marks from aluminum and copper pans as well as

or dark streaks on the

 

being used.

mineral deposits from water or food can be removed

cooktop

 

 

with the cleaning cream.

 

 

 

 

 

 

Hot surface on a model

• This is normal. The surface may appear discolored

 

 

with a light colored cooktop.

when it is hot. This is temporary and will disappear

 

 

 

as the glass cools.

 

 

 

 

 

Food spillovers not cleaned • See the Cleaning the glass cooktop section.

 

 

before next use.

 

 

 

 

 

 

Incorrect cleaning methods • Use recommended cleaning procedures.

 

 

being used.

 

 

 

 

 

Plastic melted to

 

Hot cooktop came into

• See the Glass surface—potential for permanent damage

the surface

 

contact with plastic placed

section in the Cleaning the glass cooktop section.

 

 

on the hot cooktop.

 

 

 

 

 

Pitting (or indentation)

 

Hot sugar mixture spilled

• Call a qualified technician for replacement.

of the cooktop

 

on the cooktop.

 

Frequent cycling off and

 

Improper cookware

• Use only flat cookware to minimize cycling.

on of surface elements

 

being used.

See the Surface elements cycle on and off section.

Control knob will

 

Cooktop controls

• When the knob is in the OFF position, it must be

not turn

 

improperly set.

pushed in before it can be turned. When the knob

 

 

 

is in any other position, it can be turned without

 

 

 

being pushed in.

 

 

 

13

Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Consumer Support

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GE Monogram PCP932, PCP912 owner manual Problem Possible Causes What To Do
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PCP932, PCP912 specifications

The GE Monogram line of kitchen appliances represents a pinnacle of luxury and functionality, and among their standout products are the PCP932 and PCP912 professional-style ranges. Both models are designed for culinary enthusiasts who want to enhance their cooking experience with superior performance and cutting-edge technology.

The GE Monogram PCP932 is a 36-inch range that boasts an impressive combination of high-powered burners and precise oven capabilities. With a total of six burners including a powerful 21,000 BTU burner, it provides versatility for various cooking techniques, from rapid boiling to delicate simmering. The integrated griddle offers an additional cooking surface, perfect for breakfast items like pancakes or for searing meats.

In contrast, the GE Monogram PCP912 is a 30-inch range that similarly emphasizes performance but in a more compact design for smaller kitchens. It features four powerful burners, including a 15,000 BTU burner, ensuring that even compact spaces do not compromise on cooking capabilities.

Both models are equipped with convection ovens that circulate hot air for even cooking results, which is ideal for baking and roasting. The ovens also feature self-cleaning technology, making maintenance a breeze for busy homeowners. A highlight of these ranges is their compatibility with smart technology, enabling users to control their oven settings remotely through a smartphone app.

One of the defining characteristics of the GE Monogram products is their stunning aesthetic. With a professional-grade stainless-steel finish, they seamlessly blend into upscale kitchen designs while also offering robust functionality. The ranges come with a sophisticated display and intuitive controls, making operation as easy as it is stylish.

In addition to performance, safety features like the automatic shut-off and a broader oven window enhance usability and peace of mind. With a commitment to design, technology, and performance, the GE Monogram PCP932 and PCP912 ranges are not merely appliances; they are essential tools for creating culinary masterpieces in the home kitchen. Whether you are a seasoned chef or a home cook, these ranges provide the functionality and luxury necessary to inspire creativity and confidence in the kitchen.
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