TroubleshootingUser guide

Problems with the print quality

Problem

Corrective action

 

 

 

 

 

 

Print is faulty

The inserted document is too thick. Use a document with the cor-

 

rect thickness. Refer to the section Paper specifications, page 85

 

and the chapter Print media, page 27.

 

 

 

 

 

 

Print is too pale

The ribbon is used up or the ribbon cassette is not correctly fitted.

 

Refer to the chapter Changing the ribbon cassette, page 33.

 

 

 

 

 

 

Smudged print

The ribbon is damaged (e.g. frayed). Change the ribbon as

 

described in the chapter Changing the ribbon cassette, page 33.

 

 

 

 

 

 

Dots within characters are

1. Check whether the ribbon is damaged. To do so check the rib-

missing

bon cassettes functionality by turning the green tension gear in

 

direction of the arrow on the cassette; check if the ribbon itself

 

is torn or has holes etc. If necessary replace the ribbon cas-

 

sette; see the chapter Changing the ribbon cassette, page 33.

 

2. Check whether the print head is damaged. To do so print out a

 

status page (see Printing out the status page, page 53) and

 

check if under the lines representing the software versions all

 

24 lines are present. Every line represents one of the 24 nee-

 

dles of the print head. If not so, replace the print head; see the

 

chapter Replacing the print head, page 39.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

We recommend to use genuine ribbon cassettes only.

 

 

 

In case of a damaged print head, please contact your

 

 

 

dealer.

 

 

 

 

Prints undefined characters

1.

Check that the interface plug is correctly connected to the com-

 

 

puter and to the printer.

 

2.

Check that the proper emulation and the correct character set

 

 

(country, CG table or character set) is selected in the menu;

 

 

see section Emulation type, page 61, Epson, page 61, IBM,

 

 

page 61 and Olivetti, page 62.

 

3.

Check the length of the interface cable; see the chapter

 

 

Interfaces, page 123.

68

Page 76
Image 76
Tally Genicom 5040 manual Problems with the print quality

5040 specifications

The Tally Genicom 5040 is a reliable and robust line printer known for its efficiency in high-volume printing environments. Designed specifically for businesses that require dependable output, the 5040 blends speed, performance, and longevity, making it a preferred choice for various industries.

One of the standout features of the Tally Genicom 5040 is its ability to produce high-quality prints at impressive speeds. With a print speed of up to 1000 lines per minute, it caters perfectly to any environment that demands rapid document production. This makes it particularly suitable for applications like invoicing, reporting, and any records that necessitate prompt, accurate outputs.

The technology behind the Tally Genicom 5040 is based on proven line printing methods, which ensure that each document is printed with clarity and precision. The printer employs a 132-column format, making it an ideal choice for printing multi-part forms, such as invoices and receipts. Its versatility further extends to compatibility with a variety of media types, which is an asset for businesses that utilize different forms in their operations.

Efficiency is a key characteristic of the Tally Genicom 5040, designed for low maintenance and high uptime. Its state-of-the-art ribbon technology guarantees a longer lifespan for consumables, which reduces the frequency of replacements and helps to minimize operating costs. Additionally, the printer’s designed ease of use simplifies the loading and unloading of paper, ensuring that even non-technical staff can manage day-to-day tasks with minimal training.

Connectivity is another area where the Tally Genicom 5040 excels. With support for parallel, serial, and USB interfaces, it can seamlessly integrate into both legacy and modern IT environments without any significant adjustments or additional investments. This versatility provides businesses with the flexibility to incorporate the printer into their existing infrastructure effortlessly.

In conclusion, the Tally Genicom 5040 stands out in line printing technology due to its impressive speed, high-quality output, and user-friendly features. It combines efficiency, durability, and versatility, making it an excellent investment for organizations that rely on heavy document printing. Whether for multi-part forms or high-volume output, the 5040 delivers consistent performance and supports the operational needs of any enterprise looking to improve its printing capabilities.