Troubleshooting

User guide

General print problems

Problem

Corrective action

The display remains dark

Switch off the printer and proceed as follows:

The printer is switched on, but noth-

1.

Check that the power plug is correctly connected to the socket

ing happens (nothing is displayed,

 

on the printer.

no noise).

 

2.

Check that the power plug is seated properly in the wall socket.

 

 

3.

Switch on the printer again. If the printer is now connected cor-

 

 

rectly, the printer initializes and text is shown on the display.

If these steps do not eliminate the fault:

`Replace the power cord and repeat step 3.

`Check that power flows at the socket e.g. using a desk lamp, if necessary use a different socket and repeat step 3.

`Contact your dealer if the printer cannot be powered up.

STOP

Do not attempt to open the printer. You might suffer an electric shock.

The display is lit, but the printer 1.

Check that the printer is Online. If the displays shows Stop,

does not print

then press the key Online. Try to print again.

2.

Check the connection from the printer to the computer (inter-

 

face cable):

`

Check that the interface cable is properly connected to the com-

 

puter and to the printer.

`

Check that it is the correct interface cable for your printer. Infor-

 

mation on the interface is located in the section Connecting the

 

printer, page 8, and in chapter Interfaces, page 123.

`

Check that the printer is properly adapted to the computer (con-

 

figured). Refer to section The control panel (page 29). Check

 

the parameter set in the menu under INTERFACES, page 60,

 

and if necessary correct it.

3.

Check whether the printer is working properly. To do this, print

 

out a copy of the menu; see Printing out the status page,

 

page 53.

4.

Check that the top cover is closed.

5.

Check that paper is inserted and loaded. Refer to the chapter

 

Print media, page 27.

66

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Image 74
Tally Genicom 5040 manual General print problems, Display remains dark, Does not print

5040 specifications

The Tally Genicom 5040 is a reliable and robust line printer known for its efficiency in high-volume printing environments. Designed specifically for businesses that require dependable output, the 5040 blends speed, performance, and longevity, making it a preferred choice for various industries.

One of the standout features of the Tally Genicom 5040 is its ability to produce high-quality prints at impressive speeds. With a print speed of up to 1000 lines per minute, it caters perfectly to any environment that demands rapid document production. This makes it particularly suitable for applications like invoicing, reporting, and any records that necessitate prompt, accurate outputs.

The technology behind the Tally Genicom 5040 is based on proven line printing methods, which ensure that each document is printed with clarity and precision. The printer employs a 132-column format, making it an ideal choice for printing multi-part forms, such as invoices and receipts. Its versatility further extends to compatibility with a variety of media types, which is an asset for businesses that utilize different forms in their operations.

Efficiency is a key characteristic of the Tally Genicom 5040, designed for low maintenance and high uptime. Its state-of-the-art ribbon technology guarantees a longer lifespan for consumables, which reduces the frequency of replacements and helps to minimize operating costs. Additionally, the printer’s designed ease of use simplifies the loading and unloading of paper, ensuring that even non-technical staff can manage day-to-day tasks with minimal training.

Connectivity is another area where the Tally Genicom 5040 excels. With support for parallel, serial, and USB interfaces, it can seamlessly integrate into both legacy and modern IT environments without any significant adjustments or additional investments. This versatility provides businesses with the flexibility to incorporate the printer into their existing infrastructure effortlessly.

In conclusion, the Tally Genicom 5040 stands out in line printing technology due to its impressive speed, high-quality output, and user-friendly features. It combines efficiency, durability, and versatility, making it an excellent investment for organizations that rely on heavy document printing. Whether for multi-part forms or high-volume output, the 5040 delivers consistent performance and supports the operational needs of any enterprise looking to improve its printing capabilities.