GN Netcom E2555 user manual Case of difficulty, Telephone does not work at all

Appendix

In case of difficulty

If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our web site at www.telephones.att.com, or call 1 800 222–3111.

Appendix

In case of difficulty

If you lose a call	• You were probably out of range. Move closer to the base. Before
while using the	placing another call, set the handset in the base for at least 15
handset	seconds.

Telephone does not work at all

•Make sure batteries are installed and charged correctly (see page 7).

•Make sure the AC adapter is plugged into an outlet not controlled by a wall switch.

•Make sure the telephone line cord is plugged firmly into the base unit and the modular jack.

•Make sure the base antenna is fully upright.

•If these suggestions do not work, unplug the base, remove and re- insert the batteries, then place the handset in the base to re-initialize.

Incomplete	• If a caller leaves a very long message, part of it may be lost when the
messages	system disconnects the call after 4 minutes.
	• If the caller pauses for more than 7 seconds, the system stops
	recording and disconnects the call.
	• If the system’s memory becomes full during a message, the system
	stops recording and disconnects the call.
Difficulty hear-	• Press volume buttons to increase speaker volume.
ing messages

Phone does not ring

•Make sure the ringer is on (see pages 14-15).

•Make sure the telephone line cord and AC adapter are plugged in properly (see page 6).

•Make sure the base antenna is fully upright.

•Move the handset closer to the base.

•You might have too many extension phones on your telephone line to allow all of them to ring. Try unplugging some of them.

System does not answer after correct number of rings

•Make sure that the answering system is on.

•If Toll Saver is activated, the number of rings changes to two when you have new messages waiting (see page 28).

•In some cases, the system may be affected by the ringing system used by the local telephone company.

•If the memory is full or the system is off, the system will answer after 10 rings.

If you hear noise or interference

• Make sure the base antenna is fully upright.

• You may be out of range. Move closer to the base.

“CL” appears in	• You need to reset the answering system clock (see page 25).
message window

during a call

• Appliances plugged into the same circuit as the base can cause

interference. Try moving the appliance or base to another outlet.

• The layout of your home or office might be limiting the operating

range. Try moving the base to another location, preferably on an

upper floor.

• If the buttons don’t work, try placing the handset in the base for at

least 15 seconds.

• Disconnect the base from the modular jack and plug in a corded tele-

phone. If calls are still not clear, the problem is probably in your

wiring or local service. Call your local telephone service company.

System does not respond to remote commands

•Make sure to enter your Remote Access Code correctly (see page 33).

•Make sure you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system.

•The answering system may not detect the Remote Access Code while your announcement is playing. Try waiting until the announce- ment is over before entering the code.

•There may be noise or interference on the phone line you are using. Press dial-pad buttons firmly.

Announcement	•	When you record your announcement, make sure you speak in a
message is not		normal tone of voice, about 9 inches from the base.
clear	•	Make sure there is no “background” noise (TV, music, etc.) while you
		are recording.

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