Troubleshooting
If your phone is not performing to your expectations, please try these simple steps first. If these steps do not solve your problem, please call our Customer Hotline at
Symptom | Suggestion | |
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The charge LED won't | • Make sure the AC adapter is plugged into the base or the charger (if you have more than one handset) | |
and wall outlet. | ||
illuminate when the handset is | ||
• Make sure the handset is properly seated in the cradle. | ||
placed in the cradle. | • Make sure the charging contacts on the handset are clean. | |
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The audio sounds weak. | • Move the handset and/or base away from metal objects or appliances and try again. | |
• Make sure that you are not too far from the base. | ||
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| • Make sure that you are not too far from the base. | |
| • Make sure the line is not in use. If an outside call is already using a line, you cannot use that line to | |
| make another outside call. | |
Can't make or receive calls. | • Check both ends of the base telephone line cord. | |
| • Make sure the AC adapter is plugged into the base and wall outlet. | |
| • Disconnect the AC adapter and the backup battery. | |
| • Change the Digital Security Code (see page 14). | |
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| • Make sure that you are not too far from the base. | |
The handset doesn't ring or | • Charge the battery pack in the handset for 10 hours by placing the handset on the base or charging | |
receive a page. | cradle. | |
| • Change the Digital Security Code (see page 14). | |
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| • Keep the handset away from microwave ovens, computers, remote control toys, wireless microphones, | |
Severe noise interference. | alarm systems, intercoms, room monitors, fluorescent lights, and electrical appliances. | |
| • Move to another location or turn off the source of interference. | |
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