Troubleshooting
Before requesting service for the portable DVD player, check the chart below for a possible cause of the problem you are experiencing. Some simple checkups or a minor adjustment on your part may eliminate the problem and restore proper operation.•
SYMPTOM | REMEDY | |
No power. | • Insert AC adapter plug securely into power outlet. | |
| • | Check if Power button on right side of player is pressed in. |
| • | Check power at AC outlet by testing another appliance. |
Player does not start playback when PLAY is pressed.
•Condensation has formed: wait
•Player cannot play discs other than DVDs, Audio CDs, MP3 CDs, and Photo CDs.
•Check if disc is defective by trying another disc.
•Check region (local) code.
Player starts playback but | • | Disc may be dirty and may require cleaning. |
stops immediately. | • | Ensure that disc is installed with label side up. |
No picture. | • | Ensure that equipment is connected properly. |
| • Ensure that input setting for TV is set correctly. | |
| • Check if external equipment is on. | |
| • Select same channel and source on TV as on player. | |
| • Check if LCD is on. Also make sure AV switch is set to AV OUT. | |
No sound. | • | Ensure that equipment is connected properly. |
| • If using a HiFi amplifi er, try another audio source. | |
| • | Check Volume adjustment. |
Distorted sound. | • | Ensure that input settings for your TV and stereo system are correct. |
| • No sound is heard during Pause mode. | |
No audio from Digital | • | Check digital connections. |
Output. | • | Check Audio Setup menu to make sure that “SPDIF/RAW” or “SPDIF/PCM” is selected. |
| • Check if the audio format of the selected audio language matches your receiver | |
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| capabilities. |
Distorted picture. | • | Check disc for fi ngerprints and clean with a soft cloth, wiping from center to edge. |
| • Sometimes a small amount of picture distortion may appear. This is not a malfunction. | |
Completely distorted picture | • | Disc format does not match TV format (PAL/NTSC). |
or no color in picture. |
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Picture distorted during | • | Picture will be somewhat distorted at times. This is normal. |
forward or reverse scan. |
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No forward or reverse scan | • | Some discs may have sections which prohibit Forward/Reverse Scan. |
playback. |
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No 4:3 (16:9) picture. | • | Choose the correct “TV Type” setting in the Setup menu. |
Remote control does not | • | Make sure battery is installed with correct polarities (+ and |
function. | • | Battery is depleted: replace with new one. |
| • Point remote control at signal sensor. | |
| • Operate remote control within 20 feet of signal sensor. | |
| • Remove obstacles between remote control and signal sensor. | |
DVD player and remote | • | Power unit off and on. Alternatively, turn off unit, unplug power cable and plug it back in. |
control keys not functioning. |
| (Player may not be operating properly due to lightning, static electricity or some other |
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| external factor.) |
Playback does not start | • | Parental Control function may be set. Confi rm the “Parental Ctrl” setup. |
when Title is selected. |
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Audio sound track and/or | • | If audio sound track and/or subtitle language are not available on the disc, language |
subtitle language not |
| selected in Setup menu will not be seen/heard. |
selected. |
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No subtitles.
Alternative audio sound track (or subtitle) languages cannot be selected.
•Subtitles not available on all discs.
•Subtitles are available but turned off. Press Subtitle to display the subtitles.
•Only one language is available.
Angle cannot change. • Depends on software availability. Even if a disc has a number of angles recorded, these angles may be recorded for specifi c scenes only.
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