Troubleshooting
Other
If you have any questions, please consult the troubleshooting guide below. If you cannot solve the problem, please contact our customer support department at
NO PICTURE OR SOUND | "BAD DISC" DISPLAYED |
Ensure the power switch is on.
Ensure the power outlet is operational.
Ensure the power cord is not damaged.
Ensure the power plug is connected firmly to the outlet.
PICTURE BUT NO SOUND
Ensure the audio jacks are securely connected. Ensure the audio connector is not damaged. Ensure the volume is turned up in VOL/CH setup.
Ensure you have set the player's AUDIO settings correctly. Ensure you have selected the correct AV input for your TV Ensure the audio is not set to mute.
SOUND BUT NO PICTURE
Ensure the video jacks are securely connected
Ensure you have selected the correct AV input for your TV.
Ensure the video connector is not damaged.
Ensure you have set the player's VIDEO settings correctly.
POOR PICTURE OR SOUND
Ensure you have set the player's AUDIO settings correctly. Ensure the disc is not scratched or stained.
Ensure the AV connector or the output terminal is not damaged.
Ensure the disc is not warped, damaged or deformed.
Ensure the disc is not badly stained or damaged.
Ensure the disc format is compatible with the player.
NO SOUND FROM HEADPHONES
Ensure the headphones are in working order.
Ensure the headphones volume is not set at Min.
Ensure the headphones are firmly connected to the headphones jack.
REMOTE NOT WORKING
Ensure the remote batteries are working.
Point the remote control directly at the player's IR sensor.
Remove any obstacles between the remote and the IR sensor.
UNIT NOT WORKING
Turn off the power, and then turn it on again.
"NO DISC" DISPLAYED
Ensure you have put the disc on the tray.
Ensure the disc is not upside down.
Ensure the disc is not distorted, stained or scratched.
