Relations team | If you have any |
first for expert help | problem or queries, |
and advice. | please contact |
| our Customer |
5- IF THERE IS A PROBLEM
| Problem | Possible causes | Solutions | ||
• | Water drips from the holes in the soleplate. | • | The chosen temperature is too low and does not allow for | • | Set the thermostat in the coloured zone (from ●● to MAX). |
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| the formation of steam. | • | Wait until the thermostat light goes out. |
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| • | You are using steam while the iron is not hot enough. | ||
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| • | You are using the Shot of Steam button too often. | • | Wait a few seconds between each use of the button. |
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| • | The steam flow is too high. | • | Reduce the steam flow. |
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| • You have stored the iron horizontally, without emptying it and without | • | See the section "Storing your iron". | |
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| setting it to DRY. |
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• | Brown streaks come through the holes in the | • | You are using chemical descaling agents. | • | Do not add any descaling agents to the water in the water tank. |
| soleplate and stain the linen. |
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| (see section “what water to use). |
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| • | You are using pure distilled/demineralised or softened water. | • | Carry out a |
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| • | Fabric fibres have accumulated in the holes of the soleplate and are | • | Carry out a |
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| burning. | • | Clean the soleplate with a |
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| • | Your linen has not been rinsed sufficiently or you have ironed a new | • | Vacuum the holes of the soleplate from time to time. |
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| garment before washing it. |
| Ensure linen is rinsed thoroughly to remove any soap deposits or |
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| chemicals on new garments which may be sucked up by the iron. |
• | The soleplate is dirty or brown and can stain | • | You are using too high a temperature. | • | Clean the soleplate as indicated above. |
| the linen. |
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| See the temperature table to correctly set the thermostat. |
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| • | You are using starch. | • Clean the soleplate as indicated above. | |
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| Always spray starch onto the reverse side of the fabric to be ironed. |
• | There is little or no steam. | • | The water tank is empty. | • | Fill it. |
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| • | The | • | Clean the |
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| • | Your iron has a | • | Clean the |
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| • | You iron has been used dry for too long. | • | Carry out a |
| (Depending on Model) |
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| Wait for the soleplate to reach the correct temperature | |
• | The soleplate is scratched or damaged. | • | You have placed your iron flat on a metallic | • | Always set your iron on its heel. |
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| • | Make sure that the stopper is properly closed and that the arrow |
• | Water is running out of the tank filler hole. | • | You have not closed the tank stopper properly. |
| points to the “closed padlock” symbol. |
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• | Steam comes from the iron as you finish filling the | • | The steam control is not set to the DRY position. | • | Check that the steam control is set to the DRY position. |
| tank. |
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