9 Troubleshooting
A. Troubleshooting Guide
Issues | Possible Causes | Solutions | ||
Heater doesn’t turn on with the main | 1. | Power switch is off. | 1. | Turn the power switch to the “ON” position. |
switch or remote transmitter. | 2. | Circuit breaker is tripped | 2. | May need to put the heater on a dedicated service or |
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| reduce the number of appliances on the circuit. |
| 3. | Heater is unplugged from wall outlet. | 3. | Plug the cord into an outlet. |
| 4. | Loose wiring. | 4. | Check all wiring for loose connections. |
Heater is on, but no flame or low flame | 1. | The bulbs are burned out | 1. | Replace the bulbs. |
intensity. | 2. | Loose wiring. | 2. | Check all wiring for loose connections. |
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Flames are frozen. | 1. | Loose wiring. | 1. | Check all wiring for loose connections. |
| 2. | Flame element is not attached to the | 2. | Reattach the flame element to the motor. |
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| motor. |
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| 3. | Motor is defective. | 3. | Replace the motor. |
Excessive noise in the lower portion of | 1. | Flame element isn’t seated properly. | 1. | Reinstall the flame element. |
the heater. | 2. | Motor is defective. | 2. | Replace the motor. |
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Heater/blower assembly doesn’t come | 1. | Heater/blower assembly switch is off. | 1. | Turn the heater switch to the “ON” position. |
on. | 2. | Thermostat is set too low. | 2. | Move the thermostat knob clockwise until you hear a |
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| “click”. |
| 3. | Heater/blower assembly is overheated. | 3. | The heater/blower assembly is protected by a thermal |
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| cutout switch. Shut off all heater switches on the |
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| dashboard including the main power switch. Wait 5 |
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| minutes, then turn the heater on. |
| 4. | Loose wiring. | 4. | Check all wiring for loose connections. |
Fan runs but not heat is put out. | 1. | Loose wiring. | 1. | Check all wiring for loose connections. |
| 2. | Bad heating element. | 2. | Replace the heater/blower assembly. |
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Heater element is on but fan doesn’t | 1. | Loose wiring. | 1. | Check all wiring for loose connections. |
run. | 2. | Fan is defective. | 2. | Replace the heater/blower assembly. |
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The heater/blower assembly doesn’t | 1. | Thermostat is set too high. | 1. | Move the thermostat knob |
turn off. |
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| hear a “click”. |
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Excessive noise in upper portion of the | 1. | Build up of dirt on the fans. | 1. | Clean all fans. |
heater. | 2. | Heater fan is defective. | 2. | Replace the heater/blower assembly. |
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Remote control doesn’t work. | 1. | Remote is out of range. | 1. | Move remote closer to the heater. |
| 2. | Low batteries. | 2. | Replace the batteries. |
Odor. |
| The heater may emit a slight, harmless |
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| odor when first used. This is a normal |
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| condition caused by initial heating of the |
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| internal parts and will not occur again. |
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18 | Heatilator • SILHOUETTE Series Electric Fireplace • |
