Heat & Glo LifeStyle DAKOTA-AU manual Troubleshooting, Electronic Ignition System

11 Troubleshooting

With proper installation, operation and maintenance your gas fireplace will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician.

A. Electronic Ignition System

Symptom

Possible Causes

Corrective Actions

1.	No transmission, motor does	A.	Receiver must learn new	Press and hold the receiver’s reset button until you hear 2 acoustic signals.
	not turn.		code.	After the second longer acoustic signal, release the reset button and within the
				subsequent 20 seconds, press the down arrow on the remote handset until you
				hear an additional long acoustic signal confirming the new code is set.
2.	No ignition. No tone.	A.	Receiver	Replace receiver and reprogram code.
3.	No ignition; one 5 seconds	A.	ON/OFF switch is in OFF	Push switch to ON position.
	continuous tone (7 shorts		position.
	beeps might be heard prior to
		B.	Loose wire.	Secure wire.
	the 5 seconds tone).
		C.	Receiver.	Replace receiver and reprogram.
		D.	Bent pins on 8 wire	Straighten pins on 8 wire connector.
			connector.
		E.	Valve.	Replace valve.
4.	No pilot flame and control	A.	Air in the pilot supply line.	Purge the line or start ignition several times.
	continues to spark.
		B.	Thermocouple circuit	Check polarity of the thermocouple wires.
			wired incorrectly.
		C.	No spark at pilot burner.	Check spark gap, check wiring connection. Check for spark in location along
				cable.
		D.	Valve.	Replace valve. Do not over tighten.
		E.	Over tightened	Replace valve and thermocouple interrupter.
			thermocouple interrupter.
		F.	Receiver.	Replace receiver and reprogram code.
5.	Pilot is lit and control	A.	Receiver.	Replace receiver and reprogram code.
	continues to spark. Valve
	shuts off after 10...30
	seconds. Valve operates
	manually.
6.	Pilot is lit, sparking stops if a	A.	Thermocouple.	Replace thermocouple.
	flame is present. Valve shuts
		B.	Low inlet pressure to	Confirm sufficient inlet pressure to the valve. Adjust or replace inlet regulator if
	off after 10...60 seconds.
			valve.	necessary.
	Valve does not work manually.
		C.	Valve.	Replace valve. Do not overtighten the thermocouple interrupter.
7.	3 short beeps while the motor	A.	Batteries are low.	Replace batteries - quality alkaline recommended. WARNING: Creating an
	turns.			electrical short between the batteries/battery box and metal parts of the appliance
				may render the receiver inoperable.
8.	Pilot flame lights but there is	A.	Manual override knob	Turn Manual override knob to ON position.
	no main gas flow.		(if equipped) is in MAN
			position.
		B.	Valve turned down to pilot	Turn flame to high fire by pressing up button on remote handset.
			flow.
		C.	Low inlet pressure to	Confirm sufficient inlet pressure to the valve. Adjust or replace inlet regulator if
			valve.	necessary.
		D.	Valve.	Replace valve.
9.	Pilot sparks, but pilot will not	A.	Correct gas supply.	Verify that incoming gas line ball valve is “open”. Verify that inlet pressure reading
	light.			is within acceptable limits, inlet pressure must not exceed 50 mbar.
		B.	Ignitor gap is too large.	Verify that spark gap from ignitor to pilot hood is .43 cm.
		C.	Module is not grounded.	Verify control box is securely grounded to metal chassis of fireplace.

24 Heat & Glo Lifestyle Collection • Dakota-AU• 4036-914 Rev B • 06/07