11 Troubleshooting
With proper installation, operation and maintenance your gas fireplace will provide years of
A. Electronic Ignition System
Symptom
Possible Causes
Corrective Actions
1. | No transmission, motor does | A. | Receiver must learn new | Press and hold the receiver’s reset button until you hear 2 acoustic signals. |
| not turn. |
| code. | After the second longer acoustic signal, release the reset button and within the |
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| subsequent 20 seconds, press the down arrow on the remote handset until you |
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| hear an additional long acoustic signal confirming the new code is set. |
2. | No ignition. No tone. | A. | Receiver | Replace receiver and reprogram code. |
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3. | No ignition; one 5 seconds | A. | ON/OFF switch is in OFF | Push switch to ON position. |
| continuous tone (7 shorts |
| position. |
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| beeps might be heard prior to |
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| B. | Loose wire. | Secure wire. | |
| the 5 seconds tone). | |||
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| C. | Receiver. | Replace receiver and reprogram. |
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| D. | Bent pins on 8 wire | Straighten pins on 8 wire connector. |
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| connector. |
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| E. | Valve. | Replace valve. |
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4. | No pilot flame and control | A. | Air in the pilot supply line. | Purge the line or start ignition several times. |
| continues to spark. |
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| B. | Thermocouple circuit | Check polarity of the thermocouple wires. | |
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| wired incorrectly. |
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| C. | No spark at pilot burner. | Check spark gap, check wiring connection. Check for spark in location along |
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| cable. |
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| D. | Valve. | Replace valve. Do not over tighten. |
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| E. | Over tightened | Replace valve and thermocouple interrupter. |
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| thermocouple interrupter. |
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| F. | Receiver. | Replace receiver and reprogram code. |
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5. | Pilot is lit and control | A. | Receiver. | Replace receiver and reprogram code. |
| continues to spark. Valve |
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| shuts off after 10...30 |
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| seconds. Valve operates |
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| manually. |
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6. | Pilot is lit, sparking stops if a | A. | Thermocouple. | Replace thermocouple. |
| flame is present. Valve shuts |
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| B. | Low inlet pressure to | Confirm sufficient inlet pressure to the valve. Adjust or replace inlet regulator if | |
| off after 10...60 seconds. | |||
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| valve. | necessary. | |
| Valve does not work manually. |
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| C. | Valve. | Replace valve. Do not overtighten the thermocouple interrupter. |
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7. | 3 short beeps while the motor | A. | Batteries are low. | Replace batteries - quality alkaline recommended. WARNING: Creating an |
| turns. |
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| electrical short between the batteries/battery box and metal parts of the appliance |
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| may render the receiver inoperable. |
8. | Pilot flame lights but there is | A. | Manual override knob | Turn Manual override knob to ON position. |
| no main gas flow. |
| (if equipped) is in MAN |
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| position. |
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| B. | Valve turned down to pilot | Turn flame to high fire by pressing up button on remote handset. |
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| flow. |
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| C. | Low inlet pressure to | Confirm sufficient inlet pressure to the valve. Adjust or replace inlet regulator if |
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| valve. | necessary. |
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| D. | Valve. | Replace valve. |
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9. | Pilot sparks, but pilot will not | A. | Correct gas supply. | Verify that incoming gas line ball valve is “open”. Verify that inlet pressure reading |
| light. |
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| is within acceptable limits, inlet pressure must not exceed 50 mbar. |
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| B. | Ignitor gap is too large. | Verify that spark gap from ignitor to pilot hood is .43 cm. |
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| C. | Module is not grounded. | Verify control box is securely grounded to metal chassis of fireplace. |
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24 | Heat & Glo Lifestyle Collection • |
