Troubleshooting the printer | HP 1200 specs

136 Chapter 9 Troubleshooting the printer

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HP 1200 manual Troubleshooting the printer

Contents

User guide Page User Guide Warranty Contents Getting to know the print server Media Copying tasks Troubleshooting the copier/scanner Service and support Appendix E Memory Dimm Appendix H Scanner resolution and color Getting to know the printer Save Time Understanding the printer’s features and benefitsPrint with excellent quality Save money Expand your printer Identifying the printer’s components Printer control panel Ready light green Go button and light green Printer input trays Main input trayPriority input tray Printer media guides Printer output paths Output binStraight-through output path Toner door Choosing paper and other media Priority input tray Loading media into the input traysMain input tray Specific types of media Turning the power off Understanding voltage conversions Accessing the printer properties driver and help Printer properties driverWindows 9x, 2000, Millennium, and NT PostScript Printer Description Files PPDs Accessing the print driverSoftware For Macintosh Computers HP LaserJet Utility PrintCopyScan Online help Printer online helpPrinter properties online help LaserJet Document Manager Click Help from the main menu Printing a configuration Getting to know the copier/scanner Scan Understanding the copier/scanner’s features and benefitsPowerful copier software Copy Plus Copy Identifying the copier/scanner’s components Copier/scanner control panel Copy Scan Media input tray, guides, and output bin Copier/scanner door Supported media sizes and types Precautions for copying and scanning Loading originals in the copier/scanner Accessing HP LaserJet Director Windows Accessing HP LaserJet Director Mac OSGetting to know the software Mac OS To turn off the HP LaserJet DirectorWindows Open the HP LaserJet Director Accessing HP LaserJet Document Manager Windows Accessing HP Workplace Mac OS Quick Copy settings Accessing HP LaserJet Director ToolboxHP LaserJet Copier Copy Plus Click Device Configuration HP LaserJet Device ConfigurationClick HP LaserJet Device Configure Click Programs Click HP LaserJet 1220 Series Accessing HP LaserJet Photo Center HP LaserJet Document Manager Accessing the online helpHP LaserJet Director Any HP LaserJet 1220 software Getting to know the copier/scanner Getting to know the print server Understanding the print server’s features and benefits Using network protocols Installing the print server Identifying the print server’s components To install the HP JetDirect 175X hardware Installing and configuring the network software Install the software on a networkInstall the printer and server Using the embedded web server Prerequisites Using HP Web JetAdmin Starting the embedded web serverCompatible Web Browsers Additional configuration and management tools Using BootpBenefits of using Bootp Configuring the Bootp server Bootptab file entries Tag Description Address Using Dhcp Unix systems Windows systems Windows NT 4.0 serverPage Windows 2000 server Page Enabling or disabling Dhcp Moving to another network Media Optimizing print quality for media types Printing transparencies and labels To print transparencies or labels Printing envelopes Printing one envelope Printing multiple envelopes Printing letterhead or preprinted forms To print letterhead or preprinted forms Printing custom-sized media or cardstock To print on custom-sized media or cardstock Media Printing tasks Printing with manual feed Printing on both sides of the paper manual duplexing Manual duplex using the output bin Manual duplex on heavy media or card stock Accessing the watermark feature Printing watermarks Accessing the multiple pages per sheet feature Windows Accessing the multiple pages per sheet feature Mac OS Printing booklets On nextPage Canceling a print job Understanding print quality settings Using EconoMode Save Toner Scanning tasks Starting a scan Scanning to e-mail Working with scanned items Using the e-mail feature Windows 98, 2000, Millennium, NT Using the e-mail feature Mac OS Editing scanned text Optical Character Recognition Online help Storing scanned text or images Adjusting the contrast Accessing the contrast featureAcquiring an image Accessing the image enhancement features Enhancing the scanned image in HP Document ManagerImage Enhancement Adding annotations to scanned images Canceling scan jobsAccessing the annotation features Properties Copying tasks Understanding copying features Using the Quick Copy feature Accessing the Quick Copy settings WIndows 9x, 2000, Millennium, and NT 4.0 Accessing HP LaserJet Copy Plus Using HP LaserJet CopierAccessing HP LaserJet Copier Windows 9x, 2000, Millennium, NT 4.0, Mac OS Access HP LaserJet Copy Plus from the following locations Canceling copy jobs Managing the toner cartridge HP policy on non-HP toner cartridges Using HP toner cartridgesStoring toner cartridges Toner cartridge life expectancy Recycling toner cartridges Saving toner Redistributing toner Changing the toner cartridge Page Troubleshooting the printer 103 Finding the solution Pages printed, but there was a problemPages did not print Printer light patterns Light status legend Printer initialization/Cancel Error messages on the screen Error messages on the screen Solution Avoid memory-intensive tasks such as sending a fax or Common Macintosh Problems Symptom Possible Cause Solution Problems in the Chooser Symptom Possible Cause Solution LaserWriter Symptom Possible Cause Solution Printing ErrorsUSB Problems LaserWriter 8.4 and higher Software troubleshooting Hardware troubleshooting Selecting an Alternate PostScript Printer Description PPD Renaming the PrinterClick Select PPD Troubleshooting PostScript PS Errors PS Errors Symptom Possible Cause Solution PS Errors Symptom Possible Cause Solution Specific Errors Paper handling problems Paper handling problems Problem Solution Paper handling problems ProblemSolution Printed page problems Problem Solution Printed page is different than what appeared on screen Printed page problems ProblemSolution Settings. See Printer properties driver for more Toner specks Improving print qualityLight print or fade Dropouts Vertical lines Gray backgroundToner smear Loose toner Vertical repetitive defectsMisformed characters Skew Curl or waveWrinkles or creases Toner scatter outline Cleaning the printer Cleaning the toner cartridge area Cleaning the printer media path Clearing printer media jams Typical media jam locations Removing a jammed Page Changing the pickup roller Gently pull the pickup roller up Cleaning the pickup roller Changing the printer separation pad Page Troubleshooting the printer Troubleshooting the copier/scanner 137 Scanning problems Copying problems SolutionDescription Scanner did nothingDid you send a print or copy job before you tried to scan? SolutionDescription No preview appeared on the screen Is the original loadedCorrectly? Scanned image is of poor quality SolutionDescription Solution Description Part of the image did not scan or text is missing Text cannot be edited Is the original of poor quality? Do you have your resolution and grayscale set too high? Scan takes too longIs your software set to scan in color? Error messages appear on the screen Unable to activate TwainSource No copy came out of the printer or the scanner did nothing Is media loaded in the input tray?Is the wrong printer Copies are blank, missing images, or faded Is the toner cartridge low on toner? Preventing problems Improving copy/scan quality Blank pages Identifying and correcting copy/scan defectsVertical white stripes Too light or dark Unclear text Unwanted linesBlack dots or streaks Reduced size Toner scatter outline See The scan takes too long Cleaning the copier/scanner Clearing copier/scanner jams Clearing jams Replacing the copier/scanner separation pad Removing the copier/scanner Page Closing the left side panel Troubleshooting the copier/scanner Troubleshooting the print server 163 Finding the solution HP JetDirect 175X configuration USB Port Behavior Meaning Understanding the print server’s light patternsLED light patterns Status Printing a print server configuration Using a print server configurationUnderstanding the print server configuration Status field error messages Sections and messages Section Description General HP JetDirect information Message Description Date Manufactured Auto NegotiationManufacturing ID Snmp Set Cmty Name Manufacturer USB port informationDevice Name Serial Number Network statistics Host Name Default GatewayTCP/IP protocol information IP Address BOOTP/DHCP Server Config ByBootp Server Config File Domain Name Idle TimeoutAccess List DNS Server Web JetAdmin URL IPX/SPX protocol information Node NamePrimary Frame Type Network Frame TypeENSNAP, and EN802.3 AppleTalk protocol information Error messages Error Code and Message Description 0D LAN Error Invalid Gateway 4D CF ERR Access List Exceeded Unable to Connect Verifying your hardware PrinterPrint server Verify printing when attached to a computer Verify scanning over the network Service and support 187 Hardware service Extended warrantyAvailability Guidelines for repacking the printer Service information form Service information form Hewlett-Packard Support European Customer Support Center In-country/region support numbers Page America Online Online servicesWorld Wide Web URL CompuServetm Hewlett-Packard direct ordering for accessories or supplies Obtaining software utilities and electronic information Hewlett-Packard service information Hewlett-Packard Support Assistant compact discHewlett-Packard SupportPack Page Australia Worldwide country/region sales and service officesArgentina Austria China Brazil CroatiaChile Colombia Hong Kong SAR Germany IndiaGreece Israel Hungary México KoreaLatin American Headquarters Middle East Singapore RomaniaRussia Slovakia United Arab Emirates Turkey VenezuelaUkraine United Kingdom Printer specifications 205 Electrical specifications SpecificationsPrinter specifications Environmental specifications Acoustics Printer specifications Physical specifications Printer capacities and ratings Printer specifications Memory specificationsPort availability FCC compliance This HP LaserJet product eliminates Environmental Product Stewardship ProgramProtecting the Environment This HP LaserJet product design reduces HP LaserJet Printing Supplies HP Printing Supplies Environmental Program InformationPlastics Returns Non-U.S. Recycling Returns Material safety data sheet Paper Regulatory statements Declaration of Conformity Laser safety statement Canadian DOC regulationsKorean EMI statement Laser statement for Finland Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Appendix a Printer specifications Printer and copier/scanner specifications 217 Appendix B Printer and copier/scanner specifications Dimm HP LaserJet 1220 PrintCopyScan specifications Copier/scanner capacities and ratings FCC compliance Environmental Product Stewardship Program ALL Laser safety statement Laser statement for Finland Appendix B Printer and copier/scanner specifications Print server specifications 227 Appendix C Print server specifications Electromagnetic immunity Electromagnetic emissions Safety European community Regulatory statements Foothills Blvd Canada DOC regulations Chinese safety statement Appendix C Print server specifications Media specifications 237 Printer media specifications Supported media sizes printer Guidelines for using mediaPaper usage Symptom Problem with paper Solution Paper As those used in some types of thermography Labels TransparenciesLabel construction Envelopes with double-side seams EnvelopesEnvelope construction Envelopes with adhesive strips or flaps Card stock construction Card stock and heavy mediaEnvelope storage Card stock guidelines Appendix D Media specifications Memory Dimm 245 Installing a Dimm memory Page Testing the Dimm installation Removing a Dimm Appendix E Memory Dimm Warrantylicensing 251 Hewlett-Packard software license agreement HP Software License TermsPage Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement Limited warranty for toner cartridge life How does State, Province, or Country Law apply? Appendix F Warranty and licensing 259 Accessories and ordering informationOrdering information Description or use Order number Appendix G Accessories and ordering information Ordering information 261 Power module chart Country/region Part Numbers Input Rating Output Rating Scanner resolution and color 263 Overview Resolution and color guidelines Resolution Setting Recommended use Where you set the color value Color Appendix H Scanner resolution and color Index ARP Duplicate IP Address 181 Autonegotiation Disconnecting from Server Index IPX/SPX OUT of Buffers TCP/IP Xmit Collisions Xmit Late Collisions Page Copyright 2002 Hewlett-Packard Company