Troubleshooting the printer, 103 | HP 1200 manual

9 Troubleshooting the printer

	This chapter provides information on the following subjects:
	●	Finding the solution
	●	Improving print quality
	●	Cleaning the printer
	● Clearing printer media jams
	● Changing the pickup roller
	● Cleaning the pickup roller
	● Changing the printer separation pad

Note	See Hewlett-Packard’s Web site for software and printer driver updates,
	frequently asked questions, and additional troubleshooting information.
	See Online services for the appropriate Web address.

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HP 1200 manual Troubleshooting the printer, 103

Contents

User guide Page User Guide Warranty Contents Getting to know the print server Media Copying tasks Troubleshooting the copier/scanner Service and support Appendix E Memory Dimm Appendix H Scanner resolution and color Getting to know the printer Print with excellent quality Understanding the printer’s features and benefitsSave Time Save money Expand your printer Identifying the printer’s components Ready light green Go button and light green Printer control panel Printer input trays Main input trayPriority input tray Printer media guides Printer output paths Output binStraight-through output path Toner door Choosing paper and other media Main input tray Loading media into the input traysPriority input tray Specific types of media Understanding voltage conversions Turning the power off Accessing the printer properties driver and help Printer properties driverWindows 9x, 2000, Millennium, and NT Software For Macintosh Computers Accessing the print driverPostScript Printer Description Files PPDs HP LaserJet Utility Printer properties online help Printer online helpPrintCopyScan Online help LaserJet Document Manager Click Help from the main menu Printing a configuration Getting to know the copier/scanner Powerful copier software Copy Plus Understanding the copier/scanner’s features and benefitsScan Copy Identifying the copier/scanner’s components Copy Scan Copier/scanner control panel Copier/scanner door Media input tray, guides, and output bin Supported media sizes and types Precautions for copying and scanning Loading originals in the copier/scanner Accessing HP LaserJet Director Windows Accessing HP LaserJet Director Mac OSGetting to know the software Windows To turn off the HP LaserJet DirectorMac OS Open the HP LaserJet Director Accessing HP Workplace Mac OS Accessing HP LaserJet Document Manager Windows Quick Copy settings Accessing HP LaserJet Director ToolboxHP LaserJet Copier Copy Plus Click HP LaserJet Device Configure HP LaserJet Device ConfigurationClick Device Configuration Click Programs Click HP LaserJet 1220 Series Accessing HP LaserJet Photo Center HP LaserJet Director Accessing the online helpHP LaserJet Document Manager Any HP LaserJet 1220 software Getting to know the copier/scanner Getting to know the print server Using network protocols Understanding the print server’s features and benefits Identifying the print server’s components Installing the print server To install the HP JetDirect 175X hardware Installing and configuring the network software Install the software on a networkInstall the printer and server Prerequisites Using the embedded web server Using HP Web JetAdmin Starting the embedded web serverCompatible Web Browsers Additional configuration and management tools Using BootpBenefits of using Bootp Configuring the Bootp server Tag Description Bootptab file entries Address Unix systems Using Dhcp Windows NT 4.0 server Windows systemsPage Windows 2000 server Page Enabling or disabling Dhcp Moving to another network Media Optimizing print quality for media types To print transparencies or labels Printing transparencies and labels Printing one envelope Printing envelopes Printing multiple envelopes To print letterhead or preprinted forms Printing letterhead or preprinted forms To print on custom-sized media or cardstock Printing custom-sized media or cardstock Media Printing tasks Printing with manual feed Printing on both sides of the paper manual duplexing Manual duplex using the output bin Manual duplex on heavy media or card stock Printing watermarks Accessing the watermark feature Accessing the multiple pages per sheet feature Mac OS Accessing the multiple pages per sheet feature Windows On next Printing bookletsPage Canceling a print job Understanding print quality settings Using EconoMode Save Toner Scanning tasks Starting a scan Working with scanned items Scanning to e-mail Using the e-mail feature Mac OS Using the e-mail feature Windows 98, 2000, Millennium, NT Editing scanned text Optical Character Recognition Online help Storing scanned text or images Adjusting the contrast Accessing the contrast featureAcquiring an image Accessing the image enhancement features Enhancing the scanned image in HP Document ManagerImage Enhancement Accessing the annotation features Canceling scan jobsAdding annotations to scanned images Properties Copying tasks Using the Quick Copy feature Understanding copying features WIndows 9x, 2000, Millennium, and NT 4.0 Accessing the Quick Copy settings Accessing HP LaserJet Copier Using HP LaserJet CopierAccessing HP LaserJet Copy Plus Windows 9x, 2000, Millennium, NT 4.0, Mac OS Access HP LaserJet Copy Plus from the following locations Canceling copy jobs Managing the toner cartridge Storing toner cartridges Using HP toner cartridgesHP policy on non-HP toner cartridges Toner cartridge life expectancy Saving toner Recycling toner cartridges Redistributing toner Changing the toner cartridge Page 103 Troubleshooting the printer Finding the solution Pages printed, but there was a problemPages did not print Light status legend Printer light patterns Printer initialization/Cancel Error messages on the screen Solution Error messages on the screen Avoid memory-intensive tasks such as sending a fax or Symptom Possible Cause Solution Problems in the Chooser Common Macintosh Problems Symptom Possible Cause Solution USB Problems Symptom Possible Cause Solution Printing ErrorsLaserWriter LaserWriter 8.4 and higher Hardware troubleshooting Software troubleshooting Selecting an Alternate PostScript Printer Description PPD Renaming the PrinterClick Select PPD PS Errors Symptom Possible Cause Solution Troubleshooting PostScript PS Errors PS Errors Symptom Possible Cause Solution Specific Errors Paper handling problems Problem Solution Paper handling problems Paper handling problems ProblemSolution Printed page is different than what appeared on screen Printed page problems Problem Solution Settings. See Printer properties driver for more Printed page problems ProblemSolution Light print or fade Improving print qualityToner specks Dropouts Vertical lines Gray backgroundToner smear Loose toner Vertical repetitive defectsMisformed characters Skew Curl or waveWrinkles or creases Toner scatter outline Cleaning the printer Cleaning the toner cartridge area Cleaning the printer media path Typical media jam locations Clearing printer media jams Removing a jammed Page Changing the pickup roller Gently pull the pickup roller up Cleaning the pickup roller Changing the printer separation pad Page Troubleshooting the printer 137 Troubleshooting the copier/scanner Copying problems Scanning problems SolutionDescription Scanner did nothingDid you send a print or copy job before you tried to scan? SolutionDescription No preview appeared on the screen Is the original loadedCorrectly? Scanned image is of poor quality SolutionDescription Part of the image did not scan or text is missing Solution Description Is the original of poor quality? Text cannot be edited Do you have your resolution and grayscale set too high? Scan takes too longIs your software set to scan in color? Error messages appear on the screen Unable to activate TwainSource No copy came out of the printer or the scanner did nothing Is media loaded in the input tray?Is the wrong printer Is the toner cartridge low on toner? Copies are blank, missing images, or faded Improving copy/scan quality Preventing problems Vertical white stripes Identifying and correcting copy/scan defectsBlank pages Too light or dark Black dots or streaks Unwanted linesUnclear text Reduced size Toner scatter outline See The scan takes too long Cleaning the copier/scanner Clearing copier/scanner jams Clearing jams Replacing the copier/scanner separation pad Removing the copier/scanner Page Closing the left side panel Troubleshooting the copier/scanner 163 Troubleshooting the print server Finding the solution USB Port HP JetDirect 175X configuration LED light patterns Understanding the print server’s light patternsBehavior Meaning Status Understanding the print server configuration Using a print server configurationPrinting a print server configuration Status field error messages Section Description Sections and messages Message Description General HP JetDirect information Manufacturing ID Auto NegotiationDate Manufactured Snmp Set Cmty Name Device Name USB port informationManufacturer Serial Number Network statistics TCP/IP protocol information Default GatewayHost Name IP Address Bootp Server Config ByBOOTP/DHCP Server Config File Access List Idle TimeoutDomain Name DNS Server Web JetAdmin URL IPX/SPX protocol information Node NamePrimary Frame Type Network Frame TypeENSNAP, and EN802.3 AppleTalk protocol information Error Code and Message Description Error messages 0D LAN Error Invalid Gateway 4D CF ERR Access List Exceeded Unable to Connect Verifying your hardware PrinterPrint server Verify scanning over the network Verify printing when attached to a computer 187 Service and support Hardware service Extended warrantyAvailability Guidelines for repacking the printer Service information form Service information form Hewlett-Packard Support European Customer Support Center In-country/region support numbers Page World Wide Web URL Online servicesAmerica Online CompuServetm Obtaining software utilities and electronic information Hewlett-Packard direct ordering for accessories or supplies Hewlett-Packard service information Hewlett-Packard Support Assistant compact discHewlett-Packard SupportPack Page Argentina Worldwide country/region sales and service officesAustralia Austria Chile Brazil CroatiaChina Colombia Greece Israel Germany IndiaHong Kong SAR Hungary Latin American Headquarters KoreaMéxico Middle East Russia RomaniaSingapore Slovakia Ukraine Turkey VenezuelaUnited Arab Emirates United Kingdom 205 Printer specifications Printer specifications Environmental specifications SpecificationsElectrical specifications Acoustics Printer capacities and ratings Printer specifications Physical specifications Printer specifications Memory specificationsPort availability FCC compliance Protecting the Environment Environmental Product Stewardship ProgramThis HP LaserJet product eliminates This HP LaserJet product design reduces Plastics HP Printing Supplies Environmental Program InformationHP LaserJet Printing Supplies Returns Non-U.S. Recycling Returns Paper Material safety data sheet Declaration of Conformity Regulatory statements Laser safety statement Canadian DOC regulationsKorean EMI statement Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Laser statement for Finland Appendix a Printer specifications 217 Printer and copier/scanner specifications Appendix B Printer and copier/scanner specifications Dimm Copier/scanner capacities and ratings HP LaserJet 1220 PrintCopyScan specifications FCC compliance Environmental Product Stewardship Program ALL Laser safety statement Laser statement for Finland Appendix B Printer and copier/scanner specifications 227 Print server specifications Appendix C Print server specifications Electromagnetic emissions Electromagnetic immunity Safety European community Regulatory statements Foothills Blvd Canada DOC regulations Chinese safety statement Appendix C Print server specifications 237 Media specifications Printer media specifications Paper usage Symptom Problem with paper Solution Guidelines for using mediaSupported media sizes printer Paper As those used in some types of thermography Labels TransparenciesLabel construction Envelope construction EnvelopesEnvelopes with double-side seams Envelopes with adhesive strips or flaps Envelope storage Card stock and heavy mediaCard stock construction Card stock guidelines Appendix D Media specifications 245 Memory Dimm Installing a Dimm memory Page Testing the Dimm installation Removing a Dimm Appendix E Memory Dimm 251 Warrantylicensing HP Software License Terms Hewlett-Packard software license agreementPage Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement Limited warranty for toner cartridge life How does State, Province, or Country Law apply? Appendix F Warranty and licensing Ordering information Description or use Accessories and ordering information259 Order number Appendix G Accessories and ordering information 261 Ordering information Country/region Part Numbers Input Rating Output Rating Power module chart 263 Scanner resolution and color Overview Resolution and color guidelines Resolution Color Setting Recommended use Where you set the color value Appendix H Scanner resolution and color ARP Duplicate IP Address 181 Autonegotiation Index Index Disconnecting from Server IPX/SPX OUT of Buffers TCP/IP Xmit Collisions Xmit Late Collisions Page Copyright 2002 Hewlett-Packard Company