European Customer Support Center | HP 1200 guide

European Customer Support Center

language and in-country options available

Open Monday through Friday 8:30 to 18:00 CET

Hewlett-Packard provides a free telephone support service during the warranty period. By calling a telephone number listed below, you will be connected to a responsive team waiting to help you. If you require support after your warranty has expired, you can receive support for a fee through the same telephone number. The fee is charged on a per-incident basis. When calling Hewlett-Packard, have the following information ready: product name and serial number, date of purchase, and description of the problem.

English
Ireland:	(353) (1) 662-5525
U.K.:	(44)	(171) 512-5202
International:	(44)	(171) 512-5202
Dutch
Belgium:	(32) (0) 2 626-8806
Netherlands:	(31)	(20) 606-8751
French
France:	(33)	(01) 43-62-3434
Belgium:	(32) (0) 2 626-8807
Switzerland:	(41)	(84) 880-1111
German
Germany:	(49)	(180) 525-8143
Austria:	(43)	(0) 0810 006-080
Norwegian
Norway:	(47)	2211-6299
Danish
Denmark:	(45)	3929-4099
Finnish
Finland:	(358) 0203-47288
Swedish
Sweden:	(46)	(8) 619-2170
Italian
Italy:	(39)	(2) 264-10350
Spanish
Spain:	(34)	(90) 232-1123
Portuguese
Portugal:	(351) 21 317-6333

192 Chapter 12 Service and support

EN

Image 194

HP 1200 manual European Customer Support Center

Contents

User guide Page User Guide Warranty Contents Getting to know the print server Media Copying tasks Troubleshooting the copier/scanner Service and support Appendix E Memory Dimm Appendix H Scanner resolution and color Getting to know the printer Save Time Understanding the printer’s features and benefitsPrint with excellent quality Save money Expand your printer Identifying the printer’s components Printer control panel Ready light green Go button and light green Priority input tray Printer input traysMain input tray Printer media guides Straight-through output path Printer output pathsOutput bin Toner door Choosing paper and other media Priority input tray Loading media into the input traysMain input tray Specific types of media Turning the power off Understanding voltage conversions Windows 9x, 2000, Millennium, and NT Accessing the printer properties driver and helpPrinter properties driver PostScript Printer Description Files PPDs Accessing the print driverSoftware For Macintosh Computers HP LaserJet Utility PrintCopyScan Online help Printer online helpPrinter properties online help LaserJet Document Manager Click Help from the main menu Printing a configuration Getting to know the copier/scanner Scan Understanding the copier/scanner’s features and benefitsPowerful copier software Copy Plus Copy Identifying the copier/scanner’s components Copier/scanner control panel Copy Scan Media input tray, guides, and output bin Copier/scanner door Supported media sizes and types Precautions for copying and scanning Loading originals in the copier/scanner Getting to know the software Accessing HP LaserJet Director WindowsAccessing HP LaserJet Director Mac OS Mac OS To turn off the HP LaserJet DirectorWindows Open the HP LaserJet Director Accessing HP LaserJet Document Manager Windows Accessing HP Workplace Mac OS HP LaserJet Copier Copy Plus Quick Copy settingsAccessing HP LaserJet Director Toolbox Click Device Configuration HP LaserJet Device ConfigurationClick HP LaserJet Device Configure Click Programs Click HP LaserJet 1220 Series Accessing HP LaserJet Photo Center HP LaserJet Document Manager Accessing the online helpHP LaserJet Director Any HP LaserJet 1220 software Getting to know the copier/scanner Getting to know the print server Understanding the print server’s features and benefits Using network protocols Installing the print server Identifying the print server’s components To install the HP JetDirect 175X hardware Install the printer and server Installing and configuring the network softwareInstall the software on a network Using the embedded web server Prerequisites Compatible Web Browsers Using HP Web JetAdminStarting the embedded web server Benefits of using Bootp Additional configuration and management toolsUsing Bootp Configuring the Bootp server Bootptab file entries Tag Description Address Using Dhcp Unix systems Windows systems Windows NT 4.0 serverPage Windows 2000 server Page Enabling or disabling Dhcp Moving to another network Media Optimizing print quality for media types Printing transparencies and labels To print transparencies or labels Printing envelopes Printing one envelope Printing multiple envelopes Printing letterhead or preprinted forms To print letterhead or preprinted forms Printing custom-sized media or cardstock To print on custom-sized media or cardstock Media Printing tasks Printing with manual feed Printing on both sides of the paper manual duplexing Manual duplex using the output bin Manual duplex on heavy media or card stock Accessing the watermark feature Printing watermarks Accessing the multiple pages per sheet feature Windows Accessing the multiple pages per sheet feature Mac OS Printing booklets On nextPage Canceling a print job Understanding print quality settings Using EconoMode Save Toner Scanning tasks Starting a scan Scanning to e-mail Working with scanned items Using the e-mail feature Windows 98, 2000, Millennium, NT Using the e-mail feature Mac OS Editing scanned text Optical Character Recognition Online help Storing scanned text or images Acquiring an image Adjusting the contrastAccessing the contrast feature Image Enhancement Accessing the image enhancement featuresEnhancing the scanned image in HP Document Manager Adding annotations to scanned images Canceling scan jobsAccessing the annotation features Properties Copying tasks Understanding copying features Using the Quick Copy feature Accessing the Quick Copy settings WIndows 9x, 2000, Millennium, and NT 4.0 Accessing HP LaserJet Copy Plus Using HP LaserJet CopierAccessing HP LaserJet Copier Windows 9x, 2000, Millennium, NT 4.0, Mac OS Access HP LaserJet Copy Plus from the following locations Canceling copy jobs Managing the toner cartridge HP policy on non-HP toner cartridges Using HP toner cartridgesStoring toner cartridges Toner cartridge life expectancy Recycling toner cartridges Saving toner Redistributing toner Changing the toner cartridge Page Troubleshooting the printer 103 Pages did not print Finding the solutionPages printed, but there was a problem Printer light patterns Light status legend Printer initialization/Cancel Error messages on the screen Error messages on the screen Solution Avoid memory-intensive tasks such as sending a fax or Common Macintosh Problems Symptom Possible Cause Solution Problems in the Chooser Symptom Possible Cause Solution LaserWriter Symptom Possible Cause Solution Printing ErrorsUSB Problems LaserWriter 8.4 and higher Software troubleshooting Hardware troubleshooting Click Select PPD Selecting an Alternate PostScript Printer Description PPDRenaming the Printer Troubleshooting PostScript PS Errors PS Errors Symptom Possible Cause Solution PS Errors Symptom Possible Cause Solution Specific Errors Paper handling problems Paper handling problems Problem Solution Paper handling problems ProblemSolution Printed page problems Problem Solution Printed page is different than what appeared on screen Printed page problems ProblemSolution Settings. See Printer properties driver for more Toner specks Improving print qualityLight print or fade Dropouts Toner smear Vertical linesGray background Misformed characters Loose tonerVertical repetitive defects Wrinkles or creases SkewCurl or wave Toner scatter outline Cleaning the printer Cleaning the toner cartridge area Cleaning the printer media path Clearing printer media jams Typical media jam locations Removing a jammed Page Changing the pickup roller Gently pull the pickup roller up Cleaning the pickup roller Changing the printer separation pad Page Troubleshooting the printer Troubleshooting the copier/scanner 137 Scanning problems Copying problems Did you send a print or copy job before you tried to scan? SolutionDescriptionScanner did nothing SolutionDescription Correctly? No preview appeared on the screenIs the original loaded Scanned image is of poor quality SolutionDescription Solution Description Part of the image did not scan or text is missing Text cannot be edited Is the original of poor quality? Is your software set to scan in color? Do you have your resolution and grayscale set too high?Scan takes too long Source Error messages appear on the screenUnable to activate Twain Is the wrong printer No copy came out of the printer or the scanner did nothingIs media loaded in the input tray? Copies are blank, missing images, or faded Is the toner cartridge low on toner? Preventing problems Improving copy/scan quality Blank pages Identifying and correcting copy/scan defectsVertical white stripes Too light or dark Unclear text Unwanted linesBlack dots or streaks Reduced size Toner scatter outline See The scan takes too long Cleaning the copier/scanner Clearing copier/scanner jams Clearing jams Replacing the copier/scanner separation pad Removing the copier/scanner Page Closing the left side panel Troubleshooting the copier/scanner Troubleshooting the print server 163 Finding the solution HP JetDirect 175X configuration USB Port Behavior Meaning Understanding the print server’s light patternsLED light patterns Status Printing a print server configuration Using a print server configurationUnderstanding the print server configuration Status field error messages Sections and messages Section Description General HP JetDirect information Message Description Date Manufactured Auto NegotiationManufacturing ID Snmp Set Cmty Name Manufacturer USB port informationDevice Name Serial Number Network statistics Host Name Default GatewayTCP/IP protocol information IP Address BOOTP/DHCP Server Config ByBootp Server Config File Domain Name Idle TimeoutAccess List DNS Server Web JetAdmin URL Primary Frame Type IPX/SPX protocol informationNode Name ENSNAP, and EN802.3 NetworkFrame Type AppleTalk protocol information Error messages Error Code and Message Description 0D LAN Error Invalid Gateway 4D CF ERR Access List Exceeded Unable to Connect Print server Verifying your hardwarePrinter Verify printing when attached to a computer Verify scanning over the network Service and support 187 Availability Hardware serviceExtended warranty Guidelines for repacking the printer Service information form Service information form Hewlett-Packard Support European Customer Support Center In-country/region support numbers Page America Online Online servicesWorld Wide Web URL CompuServetm Hewlett-Packard direct ordering for accessories or supplies Obtaining software utilities and electronic information Hewlett-Packard SupportPack Hewlett-Packard service informationHewlett-Packard Support Assistant compact disc Page Australia Worldwide country/region sales and service officesArgentina Austria China Brazil CroatiaChile Colombia Hong Kong SAR Germany IndiaGreece Israel Hungary México KoreaLatin American Headquarters Middle East Singapore RomaniaRussia Slovakia United Arab Emirates Turkey VenezuelaUkraine United Kingdom Printer specifications 205 Electrical specifications SpecificationsPrinter specifications Environmental specifications Acoustics Printer specifications Physical specifications Printer capacities and ratings Port availability Printer specificationsMemory specifications FCC compliance This HP LaserJet product eliminates Environmental Product Stewardship ProgramProtecting the Environment This HP LaserJet product design reduces HP LaserJet Printing Supplies HP Printing Supplies Environmental Program InformationPlastics Returns Non-U.S. Recycling Returns Material safety data sheet Paper Regulatory statements Declaration of Conformity Korean EMI statement Laser safety statementCanadian DOC regulations Laser statement for Finland Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Appendix a Printer specifications Printer and copier/scanner specifications 217 Appendix B Printer and copier/scanner specifications Dimm HP LaserJet 1220 PrintCopyScan specifications Copier/scanner capacities and ratings FCC compliance Environmental Product Stewardship Program ALL Laser safety statement Laser statement for Finland Appendix B Printer and copier/scanner specifications Print server specifications 227 Appendix C Print server specifications Electromagnetic immunity Electromagnetic emissions Safety European community Regulatory statements Foothills Blvd Canada DOC regulations Chinese safety statement Appendix C Print server specifications Media specifications 237 Printer media specifications Supported media sizes printer Guidelines for using mediaPaper usage Symptom Problem with paper Solution Paper As those used in some types of thermography Label construction LabelsTransparencies Envelopes with double-side seams EnvelopesEnvelope construction Envelopes with adhesive strips or flaps Card stock construction Card stock and heavy mediaEnvelope storage Card stock guidelines Appendix D Media specifications Memory Dimm 245 Installing a Dimm memory Page Testing the Dimm installation Removing a Dimm Appendix E Memory Dimm Warrantylicensing 251 Hewlett-Packard software license agreement HP Software License TermsPage Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement Limited warranty for toner cartridge life How does State, Province, or Country Law apply? Appendix F Warranty and licensing 259 Accessories and ordering informationOrdering information Description or use Order number Appendix G Accessories and ordering information Ordering information 261 Power module chart Country/region Part Numbers Input Rating Output Rating Scanner resolution and color 263 Overview Resolution and color guidelines Resolution Setting Recommended use Where you set the color value Color Appendix H Scanner resolution and color Index ARP Duplicate IP Address 181 Autonegotiation Disconnecting from Server Index IPX/SPX OUT of Buffers TCP/IP Xmit Collisions Xmit Late Collisions Page Copyright 2002 Hewlett-Packard Company